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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

A) The organization should continue, because velocity always increases value
B) The organization should separate development and operations teams completely
C) The organization has focused on speed without balancing other HVIT objectives
D) The organization should stop using automation tools

2. An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?

A) Valuable investments
B) Co-created value
C) Fast development
D) Resilient operations

3. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Design thinking
B) Agile
C) Valuable investments
D) Safety culture

4. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Shift-left testing
B) ChatOps
C) Kanban
D) Swarming

5. An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?

A) By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
B) By investigating the rate and causes of failed changes which have created delays in previous product development cycles
C) By including testing in the early stages of the product development lifecycle, and throughout the development
D) By validating the organization's customers and market conditions to create a shared understanding among the stakeholders

Solutions: