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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following statements is CORRECT?

A) The Configuration Management System is part of the Known Error Data Base
B) The Configuration Management System is part of the Configuration Management Database
C) The Configuration Management System is part of the Service Knowledge Management system
D) The Service Knowledge Management System is part of the Configuration Management
System

2. Which of the following BEST describes a Service Request?

A) Any request or demand that is entered by a user via a Self-Help web-based interface
B) Anything that the customer wants and is prepared to pay for
C) A request from a User for information or advice, or for a Standard Change
D) Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting

3. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

A) It consists of five publications
B) It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
C) It is also structured around the Service Lifecycle
D) It provides guidance to specific industry sectors and types of organization

4. Which of the following activities is carried out in the "Where do we want to be" step of the Continual Service Improvement Model?

A) Aligning the business and IT strategies
B) Creating a baseline
C) Implementing service and process improvements
D) Defining measurable targets

5. Which of the following CANNOT be provided by a tool?

A) Wisdom
B) Knowledge
C) Data
D) Information

Solutions: