Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 20, 2026
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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Infrastructure Data Gathering | - Customer productivity requirements
|
| Implementation and Configuration | - System deployment
|
| Solution Design | - SME communications solution architecture
|
| Maintenance and Troubleshooting | - Operational support
|
| IP Office Hardware and Components | - Platform hardware selection
|
| Telephony and Messaging Applications | - Communication applications
|
| Call Routing and Networking | - Multi-site networking
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which Windows command is used to determine which ports the server is currently using?
- A. portqry
- B. show ports
- C. netstat -an
- D. netsh interface dump
- E. ipconfig /displaydns
Correct Answer: C 🗳️
The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
- A. http://192.168.42.100:8888
- B. http://192.168.42.100/CCRWebClint
- C. http://localhost/CCRWebAgent
- D. https://localhost/CCRWebAgent
- E. http://192.168.42.100:8080/inyama/inyama.html
Correct Answer: B 🗳️
What is the format for an ARS short code to dial a telephone number on a SIP line with Trunk ID20?
- A. Number: N;
Telephone Number: Nsi7204441000
Feature:Dail
Line Group20 - B. Number:N
Telephone Number: N@"sipprovider.com"
Feature: Dail
Line Group 20 - C. Number: N;
Telephone Number: N@"sipprovider"
Feature: Dail
Line Group 20 - D. Number: N;
Telephone Number N"@sipprovider.com"
Feature: Dail
Lin Group 20
Correct Answer: D 🗳️
Which method can be used to verify if the IP telephone .bin files have been upgraded.
- A. Verify the file names from the telephone menu.
- B. Verify from the extension from in the Manager application.
- C. Verify that the .bin file is in the Manager folder.
- D. Verify from Call Status.
Correct Answer: A 🗳️
For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
- A. Set CDR.
- B. Set IP address of call accounting software.
- C. Install Delta Server.
- D. Set SMDR.
Correct Answer: B,D 🗳️
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