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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A) .doc (Microsoft Word)
B) .pdf (Portable Document Format)
C) .xls (Microsoft Excel)
D) .csv (Comma separated value)
E) .jpg (Digital Image)

2. Which statement about user permissions is true?

A) When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
B) When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.
C) When logged in as org user, only the information for the organization to which we belong can be seen and edited.
D) When logged in as admin user, only global information can be seen and edited.

3. Which two statements about a completion code are true? (Choose two)

A) Completion codes are hard coded and new completion codes cannot be created.
B) When using a custom completion code, it needs to be included in a contact strategy.
C) One needs to include a system completion code in CCW to use a completion code.
D) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

4. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the WebLM license is not expired arid verify if you have configured the required number
B) Verify that the Media Processing Platform (MPP) is operational
C) Verify that the Short Message Service (SMS) server is not down.
D) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
E) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

5. You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
B) Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
C) Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
D) Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.

Solutions: