Exam Name: Avaya IP Office™ Contact Center Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Jul 25, 2026
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Avaya 3782X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture and Design | 25% | - IP Office Contact Center solution design
|
| Implementation Planning and Best Practices | 20% | - Deployment planning
|
| Networking and Integration | 20% | - Infrastructure planning
|
| Customer Requirements Analysis | 15% | - Business and contact center requirements
|
| Contact Center Applications | 20% | - Application design
|
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