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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
B) Load signed certificates for an Avaya Oceana deployment.
C) Install signed certificates for an Avaya Oceana deployment.
D) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
B) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
C) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
D) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
E) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

3. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
B) Avaya Breeze Authorization Service and LDAP as Authentication Authority
C) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
D) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password

4. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Add the new Avaya Oceana agent using Control Manager.
B) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
C) Remove the Agent ID from Communication Manager.
D) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

5. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) ED allows you to deploy both old and new ED workflows In the ED without any problems.
B) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
C) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
D) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

Solutions: