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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) The arrow an the CMS menu is up
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) The /cms/install/logdir/admin. log shows a link is operational.

2. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -x cms
C) pkginfo -r cms
D) pkginfo -p cm

3. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Vector queuing priorities
C) Dynamic Threshold Adjustment
D) Dynamic Queue Position

4. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR balances and improves service across enterprise.
B) BSR improves agent utilization.
C) BSR follows a specified strategy far skill selection.
D) BSR creates a virtualized pool of agent resources.
E) BSR decreases titer workload across sites.

5. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Supervisor
B) cms adm
C) CMS-Terminal
D) cms svc

Solutions: