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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is the purpose of service level management?

A) To carry out the service operations activities needed to support current IT services
B) To ensure that sufficient capacity is provided to deliver the agreed performance of services
C) To ensure that an agreed level of IT service is provided for all current IT services
D) To create and populate a service catalogue

2. Which one of the following is an objective of release and deployment management?

A) To standardize methods and procedures used for efficient and prompt handling of all changes
B) To ensure that the overall business risk of change is optimized
C) To define and agree release and deployment plans with customers and stakeholders
D) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

3. Which one of the following does service metrics measure?

A) The end-to-end service
B) Functions
C) Maturity and cost
D) Infrastructure availability

4. Which one of the following are the two primary elements that create value for customers?

A) Customer and user satisfaction
B) Service requirements and warranty
C) Resources and capabilities
D) Value on investment (VOI) and return on investment (ROI)

5. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) 2 only
C) Both of the above
D) None of the above

Solutions: