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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 過度の作業負荷により、デスクトップ サポート グループは合意されたサービス レベルを達成できませんでした。主な要因の 1 つは、ユーザーとの直接のコミュニケーションに費やされる時間です。この作業負荷の一部を軽減するにはどのプロセスまたは機能が役立ちますか?

A) 問題管理
B) インシデント管理
C) レベル管理
D) サービスデスクサービス

2. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) リリースの頻度と種類
B) 変更要求 (RFC)
C) 発売日
D) リリース後の期間におけるリリースに関連したインシデント

3. リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?

A) リリースの頻度と種類
B) の成功または失敗の分析
C) 発売日
D) 変更要求 (RFC) をリリースします。

4. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 変更管理
B) 構成管理
C) リリース管理
D) 資産管理

5. セキュリティ管理プロセスの目的は何ですか?

A) IT スタッフの情報セキュリティを効果的に管理するため
B) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
C) あらゆるサービス活動において情報セキュリティを効果的に管理すること
D) 重要なサービスのみの情報セキュリティを効果的に管理するため

Solutions: