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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process includes business, service and component sub-processes?

A) Capacity management
B) Incident management
C) Financial management
D) Service level management

2. Which one of the following activities does application management perform?

A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Agreeing the service levels for the service supported by the application
D) Deciding who the vendor of storage devices will be

3. In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models

A) Option 1 only
B) Option 2 only
C) Neither of the above
D) Both of the above

4. Which of the following is NOT an objective of request fulfillment?

A) To provide information to users about what services are available and how to request them
B) To update the service catalogue with services that may be requested through the service desk
C) To provide a channel for users to request and receive standard services
D) To source and deliver the components of standard services that have been requested

5. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Demand management
B) Service transition
C) Service catalogue management
D) Service level management

Solutions: