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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. Drag and Drop Question
You are implementing a sales automation solution for a company.
The sales team wants to automate actions when new leads are created or when opportunities reach specific milestones. The company plans to use Power Automate to automate these actions.
The automation must meet the following requirements:
- Automatically notify a manager when a high-value opportunity is
created.
- Validate the products with an external ERP system every Sunday.
- Display a guided lead qualification interface on the lead form.
- Update an external ERP system when an opportunity is won.
You need to identify which automation type to use for each requirement.
Which automation type should you use? To answer, move the appropriate automation types to the correct requirements. You may use each automation type once, more than once, or not at all.
You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

2. An organization wants Copilot responses to include CRM information while respecting existing security permissions. What should administrators expect?

A) Copilot respects Dynamics 365 security permissions.
B) Copilot exports all customer data.
C) Copilot ignores security roles.
D) Copilot displays all CRM records.

3. A company enables Copilot for sellers. Management wants representatives to generate personalized customer emails while preserving seller control before messages are sent. Which behavior should be expected?

A) Copilot automatically sends every generated email.
B) Copilot drafts emails for seller review.
C) Copilot replaces Exchange Online.
D) Copilot bypasses Outlook approval.

4. A seller asks Copilot to identify important customer concerns discussed across multiple emails before preparing a proposal. Which capability should be used?

A) Forecast recalculation
B) Goal Management
C) Duplicate detection
D) Conversation summarization

5. You configure Dynamics 365 Sales for a company.
The company plans to implement the Sales Close Agent in Research mode.
You need to identify the capabilities of the agent.
Which two capabilities should you identify? Each correct answer presents a complete solution.
Choose two.
NOTE: Each correct selection is worth one point.

A) Guide customers through the sales funnel by running engagement sequences across the sales process.
B) Generate outreach tasks for sellers based on interaction signals and deal status changes.
C) Review deal signals, then record next actions based on risks and recommended mitigations.
D) Initiate follow-up communication with customer contacts using templates and customer data.
E) Analyze historical interaction data and generate opportunity insights.

Solutions: