Instant Download Genesys : GCP-GC-IMP Questions & Answers as PDF & Test Engine
Updated: Sep 11, 2026
No. of Questions: 52 Questions & Answers with Testing Engine
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 2: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 3: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 4: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 5: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 6: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 7: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
Genesys Cloud Certified Professional - Implementation Sample Questions:
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Associate the network interface
- B. Authenticate the Edge
- C. Create a Site
- D. Configure a trunk
- E. Create an Edge Group
- F. Configure the Edge Connectors
- G. Assign the Edge to a Site
Correct Answer: F 🗳️
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Set the user to Inactive for 30 days, then delete the user account.
- B. Reset the user's password.
- C. Rename the user account.
- D. Create a role for former users and add the user to that role.
Correct Answer: A 🗳️
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
Correct Answer: C 🗳️
Where can you find people in your organization and add external contacts to the organization?
- A. Directory
- B. Activity
- C. Documents
- D. Location
Correct Answer: A 🗳️
Which feature is used to share a document of size 1 GB size through chat?
- A. Drag and Drop
- B. Workspace sharable link
- C. Add web links
- D. Attach Button
Correct Answer: B 🗳️
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