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Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• MSML
• NETANN
• KVM / USB Answer: B,C
• ADSL

Which protocol is SIP Server using when in communication with Softswitch?

• CTI protocol
• Proprietary protocol Answer: C
• SIP
• T-Lib

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 120%
• 150% Answer: B
• 130%
• 101%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• To
• From
• via
• contact Answer: A

Which statements are correct?

• Genesys Media Server supports Treatments Answer: B
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• c=IN IP 0.0.0.0
• C=INIP 192.168.1.199 Answer: D
• m=audio 0 RTP/AVP hold
• a=sendrecv
• a=rtpmap:0 hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 6
• 9 Answer: A
• 1
• 3

How is the Genesys SIP Server licensed?

• per Agent Answer: A
• per any DN
• per seat
• per running instance

What is the response to REFER when the REFER method is used?

• 202 Accepted
• C ACK
• 183 session in Progress
• 200 OK
• C NOTIFY Answer: A

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• INVITE
• REFER
• INITIATE
• PUBLISH
• MESSAGE Answer: A,D

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

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Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows
• Administering the CIC System

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• Overview of Interaction Center Business Manager
• Configuring Stations
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Introduction to ACD Tools
• Basics of Interaction Reporter
• Managing Licenses
• Introduction to PureConnect Application Suite
• Using Response Management Libraries
• Managed IP Phone Configuration and Templates
• Identify the components of the Interaction Administrator interface
• Basics of Interaction Supervisor
• Overview of Client Templates
• Configuring ACD
• Configuring Client Button and Queue Columns
• Understand the configuration options available for ACD/Skills-Based routing
• Status Messages, Account Codes, and Wrap-up Codes
• Workgroups ACD Skills
• Security and Compliance Enhancements
• Managed IP Phone Network Provisioning

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Genesys GE0-807 Exam Syllabus Topics: