Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services portfolio and offerings - ServiceOne Services delivery and implementation - ServiceOne Services sales process and tools - ServiceOne Services operations and management - ServiceOne Services customer engagement and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which service is part of data and hardware protection?
- A. Onsite repair
- B. Defective media retention
- C. Maintenance kit
- D. Printer installation
Which statements help you discover needs of HP Contractual Services? (Select three.)
- A. Is it to cover new equipment?
- B. Would the customer fleet support solution benefit from onsite engineers?
- C. Would the customer benefit from an up-front payment?
- D. Does the customer environment contain multi-vendor equipment to support?
- E. Does the customer need to have one service agreement per serial number?
- F. Is there an RFP for services?
A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
- A. HP Post-Warranty Care Pack
- B. Hardware Refresh
- C. Upgrading with HP Contract
- D. Purchasing an extended warranty
How should you counter the following objection?
"I can repair my devices myself."
- A. HP Services allow you to choose from various options that best suit your needs.
- B. HP standard warranty offers limited support for a short time period.
- C. HP Services give you predictability and greater control of TCO.
- D. HP Services ensure that your equipment stays up and running.
For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?
- A. The HP Care Pack Services registration date
- B. One day after expiration of the HP Care Pack Service
- C. One day after the HP base warranty expires
- D. The date of the hardware purchase
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