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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
B) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
C) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
D) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

2.

3. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Identifying things your customer's employees say they're missing in their IT support today
B) Assuming all customers need the same set of blueprints to get them where they need to go
C) Focusing only on asking questions related to services solutions since hardware is separate
D) Actively listening and taking notes
E) Asking leading questions to understand your customers' pain points

Solutions: