Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Architecture and Integration | - Tivoli automation architecture components - Data flow and system interaction model - Integration with ITSM and enterprise systems |
| Service Management Processes | - Incident, problem, and service request management - Service catalog and fulfillment workflows - Change and configuration management basics |
| Operations and Administration | - Troubleshooting and maintenance practices - System setup and configuration basics - Monitoring and operational management |
| Tivoli Service Delivery and Process Automation Overview | - IBM Tivoli service management portfolio and positioning - IT service management (ITSM) fundamentals - Process automation concepts and business value |
| Tivoli Service Automation Concepts | - Service provisioning and orchestration fundamentals - Workflow automation and process execution - Resource and lifecycle management |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?
- A. A separate TADDM server for each DMZ with one central database
- B. An anchor server in each DMZ
- C. An anchor server and gateway server in each DMZ
- D. A separate TADDM server for each DMZ
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
- A. If using MS SQL, only one language support can be installed -- either English or non-English.
- B. Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
- C. Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
- D. There are no special limitations. All required language supports can be installed using the product installation media.
How are business processes supported in IBM Sen/ice Delivery and Process Automation products?
- A. Write custom Java classes for each process
- B. Implement runbook automation
- C. Use the comprehensive workflow engine
- D. Create integrations between the various products
Why does application and infrastructure performance consume an increasing amount of time and attention?
- A. Because the application and infrastructure provide no foundation for end-to-end business service automation.
- B. Because IT departments have not invested in people, process, and technology skills enablement.
- C. Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
- D. Because the cost of infrastructure continues to rise as application complexity decreases.
What is the goal of service asset and configuration management?
- A. To define and track the accounting process of the assets
- B. To correlate IT services and different IT components needed to deliver them
- C. To implement ITIL practices across the entire organization
- D. To build a service model according to ITIL best practices
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