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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Within Service Design, what is the key output handed over to Service Transition?

A. Process definitions
B. Measurement, methods and metrics
C. Service Design Package
D. Service Portfolio Design

Question 2

Which is the BEST definition of a Configuration Item (CI)?

A. An asset, service component or other item that is, or will be, under the control of
Configuration Management
B. A collection of information used to describe a hardware or software item
C. Information recorded by the Service Desk when an Incident is reported
D. An item of hardware or software registered in the asset database

Question 3

Which Functions are included in IT Operations Management?

A. Technical Management and Application Management
B. Facilities Management and Technical Management
C. IT Operations Control and Facilities Management
D. Network Management and Application Management

Question 4

Availability Management is responsible for availability of:

A. Services and Business Processes
B. Components and Business Processes
C. Services, Components and Business Processes
D. Services and Components

Question 5

In which core publication can you find detailed descriptions of Service Catalogue
Management, Information Security Management and Supplier Management?

A. Service Design
B. Service Transition
C. Service Operation
D. Service Strategy

Solutions: