Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Updated: Sep 10, 2026
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Selected Functions | - Operational functions
|
| Key Principles and Models | - Management concepts
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Selected Roles | - Roles and responsibilities
|
| Generic Concepts and Definitions | - Core terminology
|
| Selected Processes | - ITIL processes
|
| Technology and Architecture | - Supporting capabilities
|
ISEB The Foundation Examination - ITIL® Sample Questions:
What is the primary focus of the business management?
- A. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- C. Review of all capacity supplier agreements and underpinning contracts with supplier management
- D. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
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What type of record should you raise when a problem diagnosis is complete and a workaround is available?
- A. An incident
- B. A change
- C. A service object
- D. A known error
Availability management is directly responsible for the availability of which of the following?
- A. Components and business processes
- B. IT services and components
- C. IT services, components and business processes
- D. IT services and business processes
Access management is closely related to which other process?
- A. Information security management
- B. Capacity management only
- C. 3rd line support
- D. Change management
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
- A. The Deming Cycle
- B. Incident model
- C. Continual service improvement (CSI) approach
- D. RACI model
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