Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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How to Register For Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)?
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage e-commerce | 15-20% | - Configure omnichannel inventory and order synchronization - Configure e-commerce site channels and navigation - Set up product publishing and online merchandising - Manage online checkout, payments, and shipping - Implement customer self-service and account features |
| Topic 2: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Configure fraud detection rules and order holds - Create and configure call center channels - Manage continuity orders and installment billing - Process call center orders and inquiries - Set up product catalogs and scripts |
| Topic 3: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Set up POS functionality, profiles, and permissions - Manage cash management, shifts, and store operations - Configure offline mode and inventory visibility - Define return policies and transaction processing - Configure retail stores, registers, and devices |
| Topic 4: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Set up discounts, promotions, and coupons - Implement loyalty programs, reward points, and tier management - Manage pricing rules, trade agreements, and price adjustments - Configure customer affiliations and groups - Configure product hierarchy, attributes, and assortments |
| Topic 5: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure payment methods, gift cards, and charge codes - Configure prerequisites and commerce parameters - Set up order fulfillment and distributed order management - Configure organizational hierarchies and shared parameters - Manage retail workers, address books, and notifications |
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