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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) sales literature
B) quick campaigns
C) products
D) campaigns
E) price lists

2. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates and fiscal period for all goals are unchanged.
B) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
C) The fiscal start dates and fiscal period for all goals are automatically realigned.
D) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.

3. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A) in the Date and Time settings of the Microsoft Dynamics CRM server
B) in the facility settings
C) in the facility work hours settings
D) on the General tab of the Personal Options dialog box

4. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Marketing list members can be added after the list is activated.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleting a lead also removes the lead from the marketing list.
D) Deleted leads remain in the marketing list.

5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) The Pipeline Phase field is mandatory.
C) Opportunities can be created for leads.
D) A Price List is required to add products to an opportunity.

Solutions: