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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?

A) Stop issuing new PO's to the subcontractor.
B) Change the subcontractor.
C) Stop payment to Subcontractor until quality issues are fixed.
D) Make quality assessments and agree on a response plan with the Subcontractor.

2. When preparing for a major software upgrade what considerations MUST be planned?

A) Resources; rollback plan; work instructions; contact details; information to operator.
B) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.
C) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
D) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.

3. What impact can be expected during the execution of projects for which the scope of work is NOT clearly defined?

A) Non Conformance costs due to unplanned additional work.
B) SLA's cannot be met due to requirement for scope clarification.
C) Additional Efforts due to intensive Change Management.
D) No impact.

4. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Analyze Change Request 2. Reject/Approve Change Request.
B) 1. Analyze change 2. Implement change 3. Close change.
C) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
D) 1. Open Change Request 2. Reject/Approve Change Request.

5. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
B) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
C) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
D) The voice quality issue is due to coverage problems that will improve over time.

Solutions: