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Updated: Sep 04, 2026
No. of Questions: 52 Questions & Answers with Testing Engine
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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Deployment | - Installation procedures for Symposium Call Center Server - Initial system configuration - Hardware and software prerequisites |
| Troubleshooting and Support | - Common installation and runtime issues - System health verification - Error diagnostics and resolution |
| Call Center Server Architecture | - Server roles and system architecture - Symposium Call Center components overview - Call routing and call processing fundamentals |
| Configuration and Administration | - Agent and skillset configuration - User and role management - Queue and routing configuration |
| Maintenance and Monitoring | - Performance tuning and optimization - System monitoring tools and logs - Backup and recovery procedures |
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