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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How can you set a preference that is local to your machine?

A) By selecting File > Configuration
B) By selecting File > Settings
C) By selecting File > Options
D) By selecting Navigation pane > Configuration > Staff Management > Profiles

2. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents will get incidents only from the ql queue.
B) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
C) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
D) Agents can use the Fill Inbox functionality to select any of the three queues.

3. You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

A) You need to use the export and import option.
B) You need to re-create the message templateacross the multiple interfaces.
C) You need to copy and paste the source code across the multiple interfaces.
D) The change is reflected across all interfaces by default.

4. Which two statements are true about Oracle Service Cloud accelerators?

A) Theyare available at http://www.oracle.com/technetwork.
B) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
D) The source files for all listed accelerators are available for download.
E) Oracle provides supportfor all accelerators.

5. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Incident thread fields
B) Merge fields
C) Custom fields
D) Conditional fields

Solutions: