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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Identify the three options available on the deployment screen in customer portal.

A) Promote
B) Develop
C) Stage
D) Rollback
E) Production

2. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option B
B) Option A
C) Option C
D) Option D

3. When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?

A) Workspace
B) Decision
C) Entry Point
D) Load
E) Set Fields

4. Your customer has asked you to configure profiles for an Oracle RightNow CX Cloud Service
Engine implementation.
Your customer's requirements:
-There will be two queues.
-All incidents will be pulled by the agents.
-Delivery is based on the due date assigned to the incident.
-No agent will be allowed to work on more than five incidents at a time.
Select two configurations needed to accomplish this.

A) Set Pull Quantity to 2
B) Set Pull Policy to Manual
C) Set Inbox Limit to 5
D) Set Pull Policy to Strict priority
E) Set Inbox Limit to 2
F) Set Pull Quantity to 5
G) Set Pull Policy to First Due

5. Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

A) CO$
B) CF$
C) $C
D) RN$
E) C$

Solutions: