A company is undergoing transformation due to a set of recent mergers and acquisitions (M & A) transactions. A PMO professional is responsible for the processes and methodology and is asked to suggest ways to support the transformation by integrating organizational change management practices.
Which change management strategy should the PMO professional consider first to reinforce transformation activities?

• A. Establish training on the key factors for M & A success to the PMO team.
• B. Plan a timely organizational announcement and related communications to accompany all major organizational transformations.
• C. Assess the cultural impact of the M & A transactions and develop an integration plan to bridge the gap and facilitate a new cultural shift.
• D. Provide organizational change management training for the project managers.

A PMO professional is mentoring a project manager who is overseeing a project critical to the organization ' s strategic goals. The project manager has encountered resistance from a key stakeholder who believes the project ' s direction might jeopardize their department ' s interests. Despite written communication, the stakeholder remains concerned.
What should the PMO professional advise the project manager to do?

• A. Assign a team member to handle the stakeholder and mitigate their objections.
• B. Convene a meeting with the stakeholder to better understand their concerns.
• C. Escalate the issue to senior management to override the stakeholder ' s objections.
• D. Continue with the project as planned, ignoring the stakeholder ' s concerns.

A PMO professional is supporting project managers who are implementing a new organization-wide user support system. The PMO professional needs to help the project managers enable change management effectively within the organization. In recent years, similar initiatives have failed because employees were too focused on the negative effects of change. The changes were enforced by sending memos to employees who did not adopt the new processes. The instructions to adopt the new processes did not offer any flexibility.
Which approach should the PMO professional recommend to enable change this time?

• A. Allow users to use social networks to express their negative feelings about the change.
• B. Enforce the adoption of the new processes with zero tolerance for variations or room for user feedback.
• C. Build trust and collaboration and communicate a shared vision and goals early in the project.
• D. Ensure that all users know exactly what to do in every situation during the change process.

An organization delivers system implementation projects to external clients. The PMO has noticed that recent post-project reviews consistently reveal issues. Further analysis shows that these issues become apparent during end-user testing. The testing process is unstructured and usually lacks documentation.
What next steps should the PMO lead take?

• A. Deploy a test management tool that should be used by all system implementation project teams.
• B. Mandate that all project testing issues be logged and reviewed before agreeing on how each item should be addressed.
• C. Assess the organizational project management (OPM) maturity gaps and enhance the test management process.
• D. Create a test strategy to be referenced by project teams to support the system-testing process alignment.