Exam Name: SAP Certified - SAP Field Service Management
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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Instant Download SAP : C_FSM_2601
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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 2: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 3: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 4: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 5: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 6: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 8: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 9: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
A) Automatically by a business rule
B) Manually on the FSM web interface
C) Automatically by using an API call
D) Manually on a mobile device
2. What can you do with CoreSQL?
Choose the correct answer.
A) update data records
B) create data records
C) delete data records
D) read data records
3. Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
A) Items
B) Person reservation
C) service contract
D) Efforts
E) Business partners
F) Activities
4. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
A) True
B) False
5. What are example use cases for autoscheduling?
There are two correct answers.
A) Automatic scheduling of new jobs
B) Periodic re-optimization
C) Suggest a matching technician for a single job
D) Suggest a suitable time for a technician's visit
Solutions:
| Question # 1 Answer: A,B,C,D | Question # 2 Answer: D | Question # 3 Answer: A,D,E,F | Question # 4 Answer: B | Question # 5 Answer: A,B |
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