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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?

A) Community User Visibility
B) Portal User Visibility
C) Guest User Visibility
D) Site User Visibility

2. Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

A) The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
B) The preconfigured Insights reports need to be modified to meet GDPR requirements.
C) The Community manager for Europe does not have System Administrator privileges.
D) The Experience Cloud site for Europe has more than a million users.

3. Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?

A) In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
B) Use the Developer Console to add code to allow for autocomplete functionality.
C) In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
D) In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".

4. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

A) Experience Tracker
B) Community View
C) Customer Insights
D) Einstein Customer

5. Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A) Help Center
B) Customer Account Portal
C) Partner Central
D) Customer Service

Solutions: