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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

A) Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
B) Share associated Objectives & Key with stakeholders to put the vision in a business context.
C) Prototype an aspect of the vision that in interact with the current product and share insights

2. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A) Ideation
B) Prototyping
C) Journey mapping

3. Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?

A) A hypothesis, project plan, and financial reimbursement for users
B) A customer journey map, research scenario, and a RAID log
C) A code of conduct, ethics training, and a research data handling polic

4. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Challenge
B) Mission
C) Needs

5. The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A) Journey Mapping
B) Ecosystem Mapping
C) Service Mapping

Solutions: