[Apr 22, 2024] Genuine Salesforce-Communications-Cloud Exam Dumps New 2024 Salesforce Pratice Exam
New 2024 Realistic Salesforce-Communications-Cloud Dumps Test Engine Exam Questions in here
NEW QUESTION # 18
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
- B. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- C. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- D. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
Answer: B
NEW QUESTION # 19
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- B. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Answer: A
NEW QUESTION # 20
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
- B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- C. Add the delivery zip code customer field as a header in the pricing calculation matrix
- D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
Answer: C
Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.
NEW QUESTION # 21
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?
- A. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
- B. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
- C. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
- D. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
Answer: D
Explanation:
Base offer Spec Type should not have object sub type as best practice
NEW QUESTION # 22
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What is the quality, structure and frequency of the data migration?
- B. What will be the overall cost for migration?
- C. What data and from which system will be migrated
- D. Who will be the main point of contact for migration
- E. What tools and databases will be used to perform the migration
Answer: A,C,E
NEW QUESTION # 23
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Use data raptor to assist with integration and introduce several manual task into the flow.
- B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- C. Use the integration procedure to manage the various task that technician need to undertake
- D. Use call out to fully automate the flow so that no manual steps are required
Answer: B
NEW QUESTION # 24
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
- A. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
- B. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
- C. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
- D. Only Migrate the assets needed when customers are trying to place MACD orders.
Answer: C
NEW QUESTION # 25
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Discounts.
- B. Promotions
- C. Customizations using CPQ Hooks
- D. Adjustment using Context rules
Answer: D
NEW QUESTION # 26
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- D. Implement a milestone orchestration item to execute request on the fulfillment system for activation
Answer: C
NEW QUESTION # 27
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Configure the cardinality Min as 1, Max 1 and default as 1
- B. Configure the cardinality Min as 0, Max 1 and default as 1.
- C. Add a Recommendation rule for Product A when bundle B is added
- D. Add an Auto Add rule to include product A with bundle B
Answer: B
NEW QUESTION # 28
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
- B. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
- C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- D. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Answer: C
NEW QUESTION # 29
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
- C. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
- D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
Answer: B
NEW QUESTION # 30
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- B. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
Answer: A,B,D
NEW QUESTION # 31
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- C. Model the router as an attribute of the business internet offer with a default value of 'included'
- D. Model the router technical product and decompose it from the business internet offer.
Answer: D
NEW QUESTION # 32
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
- A. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
- B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
- C. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
- D. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
Answer: A
NEW QUESTION # 33
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
- B. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
- C. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
- D. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
Answer: C
NEW QUESTION # 34
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