CRT-271 Study Guide: Latest [May 11, 2024] Realistic Verified CRT-271 Dumps
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NEW QUESTION # 92
Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?
- A. Select the \Run as logged in user option for the dashboards.
- B. Select the owner of the partner account as the running user for the dashboards.
- C. Select the Channel Manager as the running user for the dashboards.
- D. Select the Sales Executive as the running user for the dashboards.
Answer: D
NEW QUESTION # 93
Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
- A. Create a custom login page with Social Sign -on capabilities, including authentication providers
- B. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access
- C. Enable Social Sign -on in the Community management preferences menu
- D. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page
Answer: D
NEW QUESTION # 94
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A. Make sure subtopics are enabled in the page headline
- B. Assign relevant articles to a group
- C. Enable Feed Tracking for these topics
- D. Add the More Topics link to the navigation menu
Answer: A,B
NEW QUESTION # 95
Universal Containers built a Community using the Customer Service (Napili) Template. They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A. Site.com Studio.
- B. Force.com Sites.
- C. Community Builder.
- D. Community Settings.
Answer: B
NEW QUESTION # 96
The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:
- Go to market quickly
- Generate online revenue rapidly
- Work with a mobile ready storefront
How should the Community Cloud consultant meet these goals?
Select one or more of the following:
- A. Use a Visualforce page lightning component
- B. Use build your own lightning template
- C. Use custom lightening components
- D. Use B2B commerce for community cloud
Answer: D
NEW QUESTION # 97
What are the two types of Sharing Models available once you have established a Community?
- A. Partner Sharing Model & Customer Sharing Model
- B. Internal Sharing Model & External Sharing Model
- C. Community Sharing Model & Portal Sharing Model
- D. Internal Sharing Model & Portal Sharing Model
- E. Company Sharing Model & Community Sharing Model
Answer: B
NEW QUESTION # 98
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Use a schedule report that alerts the Salesforce administrator of the new contacts
- B. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- C. Send an email to the administrator when the opportunity is marked closed won so they can create users
- D. Use a trigger to create Community users for all related contacts on the account
Answer: D
NEW QUESTION # 99
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
- A. Create an object page, add the components, and publish.
- B. Add a page variation, add the components, set the page as active, and publish.
- C. Edit the object page, add the components, and publish.
- D. Install the collaboration Lightning app, add the app components to the page, and publish.
Answer: C
NEW QUESTION # 100
What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
- A. Use moderation rules in the Community to block offensive or inappropriate content
- B. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content
- C. Enable Moderation for the Community to block offensive or inappropriate content
- D. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content
Answer: A
NEW QUESTION # 101
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US,Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
- A. Add each U.S. customer as a Community member from their contact record.
- B. Add the U.S. customer publicgroup to the Community as members of the Community.
- C. Add U.S. users to the Community sharing set.
- D. Add only U.S. customer profiles as Community members.
Answer: D
NEW QUESTION # 102
Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:
- Drive more revenue from sales channels
- Allow channel partners to provide service to buyers
- Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements?
Select one or more of the following:
- A. Direct pricing for Community Cloud
- B. Guided selling for Community Cloud
- C. CPQ for Community Cloud
- D. Sales channels the Community Cloud
Answer: C
NEW QUESTION # 103
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:
- A. Delete existing Topics and assign Articles to newly created Topics
- B. Mark old Topics as Inactive and assign Articles to the new Active Topics
- C. Merge similar Topics in Content Management WorkspaceB . Keep existing Topics and reassign Articles to newly created Topics
Answer: C
NEW QUESTION # 104
The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers Select one or more of the following:
- A. Place hotlink URLs to these topics in the header component
- B. Use the Recommendations component to promote specific articles to defined groups of users (Channels)
- C. Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user
- D. Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component
- E. Use the Featured Topics component to promote the topics related to these new articles
Answer: B,C,E
NEW QUESTION # 105
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?
Select one or more of the following:
- A. Implement the role hierarchy on the Customer Community
- B. Create a sharing rule for each accounts
- C. Set up a sharing set that references the Account ID on the asset
- D. Use Apex managed sharing to grant access to the Community users
Answer: C
NEW QUESTION # 106
Universal Containers is launching a Community to provide a self-help channel to their customers and partners.
Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
- A. Partner Community Plus License
- B. Service Cloud License
- C. Support Community License
- D. Customer Community Plus License
Answer: C
NEW QUESTION # 107
Universal Containers needs to have their branding represented accurately in their Partner Community. What three things should the Salesforce Admin do to use Community Builder to brand the Community?
- A. Adjust the pixel width of the masthead
- B. Apply a colour scheme that is appropriate for the Universal Containers template with the colour palette
- C. Adjust kerning values in a variety of typefaces
- D. Specify font family, style, and weight
- E. Use custom CSS to apply Universal Containers styles
Answer: B,C,E
NEW QUESTION # 108
Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers
- A. Feed Publisher
- B. Home Page Tabs
- C. Related Topics List
- D. Search Results
- E. Headline
Answer: A,C,D
NEW QUESTION # 109
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
- A. Check the Article type permissions on the Guest User profile.
- B. Create a new data category specifically for Guest Users to display articles.
- C. Enable public access for the Community in Setup and the Guest User profile.
- D. Create a Featured Topic in the Community Builder to display articles.
Answer: A
NEW QUESTION # 110
Universal Containers needs to match the colour scheme of their Customer Service (Napili) Template-based Community with Universal Containers' branding colours.
What is the most efficient way to accomplish this task?
- A. Select an available colour scheme inside the Branding Editor that most closely matched the company's branding colours.
- B. Download HTML/CSS from the company's website and upload it inside the Community Builder.
- C. Upload the company logo to generate a colour palette that matched the company's branding colour.
- D. Get HEX codes for branding colours from the company's website and manually add them inside the Branding Editor.
Answer: C
NEW QUESTION # 111
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers
- A. Log in as a customer to the Community with a Test customer login.
- B. Select a Customer user record and select the Login option.
- C. Choose Login to the Community as a user from the contact record in Salesforce.
- D. Select the Community from the App Launcher as an internal user.
- E. Preview the Community as a specific Community user in the preview mode of the Community builder.
Answer: A,C,D
NEW QUESTION # 112
Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?
- A. Create a new page in the Community Builder
- B. Install the Community Page Manager from the AppExchange
- C. Clone an existing page in the Community Builder
- D. Ask your developer to create a new Visualforce Page
- E. Create a new page from in the Community Manager
Answer: A
NEW QUESTION # 113
Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:
- A. Recommend employees use a separate username for Community access
- B. Direct employees to the App Launcher
- C. Direct employees to the global header
- D. Advise employees to use the "Login in as" functionality
Answer: B
NEW QUESTION # 114
What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:
* 120,00 partner accounts
* Minimize the number of partner account roles
* Partner account is made up of sales employees and sales managers
* Sales employees only have access to their data
* Sales managers have access to all sales employees data
- A. Set up partner accounts with two roles.
- B. Use sharing rules to grant sales managers access to sales employees data.
- C. Set up partner accounts with one role.
- D. Make the sales manager the Super User on the partner account.
Answer: A,D
NEW QUESTION # 115
You have created a custom object to list all upcoming company events, including speaker bio's and location and now wish to expose this publicly on your Customer Community. How are you are able to edit the public access settings? [Select Two]
- A. Go into the Community Manager and select the objects that are available publicly
- B. Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile
- C. Go into the Community Page Manager and update the Page Access control to Public
- D. Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options
- E. Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile
- F. Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly
Answer: B,E
NEW QUESTION # 116
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Salesforce CRT-271: Certification Preparation For Community Cloud Consultants is designed for professionals with diverse backgrounds, including business analysts, developers, project managers, and Salesforce administrators. Certification Preparation For Community Cloud Consultants certification program provides them with relevant knowledge, skills, and expertise required to manage the various complexities and intricacies of Salesforce Community Cloud. It helps candidates understand the various features, tools, and best practices associated with managing a successful community on Salesforce.
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