Latest [Jan 08, 2024] Real Salesforce Field-Service-Consultant Exam Dumps Questions
Field-Service-Consultant Dumps To Pass Field Service Lightning program Exam in One Day (Updated 165 Questions)
NEW QUESTION # 84
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Work Order Line Item associated with the completed Work Order
- B. The Product Request Line Item associated with the Product
- C. The Product Item Transactions Related List on the Product Item
- D. The Products Consumed section on the Work Order
Answer: D
NEW QUESTION # 85
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
- A. Street level routing, Default travel speed
- B. Minimum grade, default operating hour
- C. Estimated travel time, minimize travel
- D. Travel speed unit, actual travel time
Answer: A
NEW QUESTION # 86
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Configure Field Sets on the Service Appointment.
- B. Use Lookup Fields.
- C. Add Fields on the Page Layout.
- D. Create CSS in the Dispatcher's Console.
Answer: A
NEW QUESTION # 87
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
- A. Change the Work Order with a status of "New."
- B. Re-use the existing Work Order for the follow-up.
- C. Create a child Work Order for the follow-up Work Order.
- D. Change the Work Order with a closed status of "Cancelled."
Answer: B,D
Explanation:
Explanation
Changing the Work Order with a closed status of "Cancelled" allows tracking Work Order cancellations and subsequent follow-ups using reports or dashboards based on Work Order status field values[23. Re-using the existing Work Order for the follow-up allows maintaining the relationship between the original customer request and the follow-up action without creating duplicate records[24. Changing the Work Order with a status of "New" would not indicate that it was cancelled before. Creating a child Work Order for the follow-up Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling.
References: [23. https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 [24.
https://trailhead.salesforce.com/en/content/learn/modules/field-service-lightning-basics/field-service-lightning-w
NEW QUESTION # 88
Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource's secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
- A. Remove the Match Territory Work Rule.
- B. Deselect Working Location Enable Primary on the Working Territories Work Rule.
- C. Include the Match Territory Work Rule.
- D. Select Working Location Enable Primary on the Working Territories Work Rule.
Answer: A,D
NEW QUESTION # 89
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
- A. Uncheck the Geocoding field on the Contractor's profile.
- B. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
- C. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
- D. Set the Geolocation Update Frequency field to zero for contractors.
Answer: B
Explanation:
The Exclude Technician from Geolocation Tracking permission allows a user to exclude technicians from geolocation tracking. Setting the Geolocation Update Frequency field to zero for contractors, unchecking the Geocoding field on the Contractor's profile, or unchecking the Collect Service Resource Geolocation History field in Field Service Mobile Settings will not help with this requirement as they are not designed to exclude technicians from geolocation tracking.
NEW QUESTION # 90
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. Two Service Territories that split the Service Resources evenly
- B. Five Service Territories with fewer than 500 Service Appointments per day
- C. One Service Territory with four Polygons
- D. Three Service Territories with fewer than 50 resources
Answer: D
NEW QUESTION # 91
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
- A. Use Assets and define a hierarchy.
- B. Use Products and add to an Order.
- C. Use an ERP to manage the BoM.
- D. Use a custom object to model the BoM.
Answer: A
NEW QUESTION # 92
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create a Flow that adds two Signature Blocks when the Service Report is generated,
- B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature. - C. Create two Service Reports and add one Signature Block to each Report.
Answer: B
NEW QUESTION # 93
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Owner of Service Appointment and members of Service Territory
- B. Assigned Resources, Owner of Service Appointment and members of Service Territory
- C. wner of Service Appointment and members of User Territory
- D. Assigned Resources, Qwner of Service Appointment and members of User Territory
Answer: C
NEW QUESTION # 94
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
- A. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
- B. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
- C. create a report chart that summarizes work order line items and add a link to the service appointment layout.
- D. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
Answer: B
Explanation:
Explanation
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc
https://developer.salesforce.com/docs/atlas.en-us.lightning.meta/lightning/
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_extensions.htm&type=5
NEW QUESTION # 95
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Edit the Service Appointment and add a neew Service Resource.
- B. Use the Crew Management tool to add Service Resources to the Crew.
- C. Update the Service Crew on the Service Appointment's Work Type.
- D. Create a new Service Appointment with a different Crew.
Answer: B
Explanation:
Explanation
This option allows updating the service crew to meet the skill requirements by adding service resources to the crew using a drag-and-drop interface. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management_tool.htm&type=5
NEW QUESTION # 96
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. A single Milestone can be added to both Case and Work Order Entitlement Processes.
- B. A new Entitlement Process requires selecting a single Entitlement Process Type.
- C. Milestones for Work Orders can be set up from the metadata API.
- D. Milestones for Work Orders can be configured in Setup.
- E. An Entitlement Process must be applied to both Cases and Work Orders.
Answer: A,B,C
NEW QUESTION # 97
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- B. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
- C. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- D. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
Answer: B,D
Explanation:
Explanation
Work Orders are records that track customer requests for service such as repairs or maintenance[47]. Work Order Line Items are records that track specific tasks or products related to a work order[48]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[49]. Adding each Asset to a separate Work Order Line Item or a separate Work Order would allow handling the service associated with each container independently by creating different records for different containers. Creating a Service Appointment for each Line Item or each Work Order would allow scheduling and dispatching the service associated with each container independently by assigning different resources and time slots for different containers. Adding each Asset to a separate child Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. Creating a Service Appointment for the parent Work Order would not allow handling the service associated with each container independently by assigning one resource and time slot for all containers. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
NEW QUESTION # 98
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?
- A. Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.
- B. Use an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
- C. Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.
- D. Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
Answer: B
NEW QUESTION # 99
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