New 2021 820-605 Dumps for Digital Transformation Specialist Certified Exam Questions & Answer
Realistic Verified 820-605 exam dumps Q&As - 820-605 Free Update
NEW QUESTION 43
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Suggest that the customer replace their existing staff.
- B. Provide the customer with a chargeable deployment service.
- C. Give the customer a discount on a future purchase.
- D. Re-enforce the time to value of the solution.
Answer: B
NEW QUESTION 44
Which activity reduces the risk of chum?
- A. lowering the service level
- B. expanding the customer footprint
- C. educating on product features
- D. providing a discount on renewal
Answer: C
NEW QUESTION 45
Which term describes the gap between the features and functions customers purchases and the features and functions customers use?
- A. organizational
- B. financial
- C. consumption
- D. capability
Answer: C
NEW QUESTION 46
Refer to the exhibit.
What is the problem with this RACI example?
- A. More stakeholders should be involved.
- B. No one has multiple roles.
- C. Every task should have four people consulted.
- D. Too many people are accountable for this task.
Answer: D
NEW QUESTION 47
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customers usage has seen a recent decline and the chance of them churning will be higher.
- B. The customer's usage is too low to correctly measure the chance of their retention.
- C. The customer has a high probability to renew and will include an expanded opportunity.
- D. The customer has increased usage, which shows a strong indicator of renewal.
Answer: B
NEW QUESTION 48
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?
- A. Engage the service delivery manager and request two days of free consultation for the customer.
- B. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.
- C. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.
- D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.
Answer: B
NEW QUESTION 49
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Twice yearly student and staff surveys with two
- B. Implement staff Super Users to provide feedback
- C. Combination of tailored surveys and IT tools-based metrics
- D. Measure the number of complaints raised by students
Answer: D
NEW QUESTION 50
What are two examples of expand opportunities? (Choose two.)
- A. hosting an executive review
- B. adding headcount to manage solution by the customer
- C. providing solution optimization services
- D. training on existing features
- E. increasing license count
Answer: C,E
NEW QUESTION 51
What is the best method to measure customer consumption of technology?
- A. enterprise CRM and incident management
- B. telemetry and analytics
- C. content management
- D. recurring revenue management
Answer: B
Explanation:
Explanation
NEW QUESTION 52
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
- A. Analyze the adoption report.
- B. Research the list of accelerators.
- C. Evaluate the architecture value cards.
- D. Examine the recent QBR results.
- E. Review the account health score.
Answer: A,D
NEW QUESTION 53
In which stage does the Customer Success Manager initially validate stakeholders?
- A. deployment
- B. onboarding
- C. utilization
- D. purchase
Answer: B
NEW QUESTION 54
In an onboarding session, introductions to new stakeholders were made, new KPIs were step does the Customer Success Manager take next?
- A. Document the session, stakeholder interests, and metrics for leadership.
- B. Provide technical configuration for development.
- C. Create a success plan to be reviewed with the customer at the next review meeting.
- D. Discuss new opportunities and new products to purchase.
Answer: A
NEW QUESTION 55
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
- A. Provide break-fix support for technical problems experienced or observed by the customer.
- B. Provide direct and in-depth technical expertise upon customer request.
- C. Provide training content to address current and existing barriers.
- D. Provide a detailed cost structure for the management team.
Answer: B
NEW QUESTION 56
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. people
- B. process
- C. application
- D. platform
- E. tools
Answer: C,D
NEW QUESTION 57
Refer to the exhibit. Which initial action does a Customer Success Manager take?
- A. Share the report with the customer point of contact for license types B and D and determine causes
- B. Run analysis on all the license types used by the customer on all platforms
- C. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
- D. Provide trending information on license types B and D and share with all stakeholders
Answer: D
NEW QUESTION 58
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Implement
- B. Onboard
- C. Adopt
- D. Use
Answer: C
NEW QUESTION 59
What is a key driver that is creating the need for customer success?
- A. portfolio management
- B. advanced specializations
- C. financial resources
- D. subscription economy
Answer: D
NEW QUESTION 60
......
Cisco 820-605: Cisco Customer Success Manager Exam Certified Professional salary
The average salary of a Cisco 820-605 exam Certified Expert in
- England - 65,632 POUND
- United State - 80,123 USD
- Europe - 65,347 EURO
- India - 15,42,327 INR
Use Real 820-605 Dumps - 100% Free 820-605 Exam Dumps: https://www.lead2passexam.com/Cisco/valid-820-605-exam-dumps.html
820-605 Exam Dumps, Test Engine Practice Test Questions: https://drive.google.com/open?id=1bS5EyENTLcxj1rcHzibHFtWlD_eEzozJ