(Oct-2022) Latest CIS-CSM Dumps for Success in Actual ServiceNow Certified
Changing the Concept of CIS-CSM Exam Preparation 2022
How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
NEW QUESTION 17
Which of the following roles cannot update a consumer's record?
- A. sn_customerservice.consumer_agent
- B. sn_customerservice_manager
- C. admin
- D. sn_customerservice_agent
Answer: D
NEW QUESTION 18
Articles can provide the following: (Choose three.)
- A. Share product information
- B. Information about customer's service contract
- C. Provide answers and responses to common issues or questions
- D. Document current and known issues
Answer: A,C,D
Explanation:
Explanation
NEW QUESTION 19
Which of the following are best practice with regard to data imports? (Choose two.)
- A. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
- B. Images embedded in Knowledge Articles should be uploaded separately
- C. When importing to multiple instances import to each instance separately.
- D. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
Answer: B,C
NEW QUESTION 20
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
NEW QUESTION 21
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 22
Major Issue Management uses which one of the following capabilities?
- A. Asset management
- B. Targeted Communications
- C. Record producers
- D. Governance Risk and Control
Answer: B
Explanation:
Explanation
NEW QUESTION 23
What one of the following is optional when creating a Catalog workflow?
- A. Managing workflow versions
- B. Approving the workflow
- C. Defining workflow activities
- D. Publishing the workflow
Answer: A
Explanation:
Explanation
NEW QUESTION 24
How many outbound email accounts are supported in Customer Service Management?
- A. Two
- B. Unlimited
- C. One
- D. One per business service
Answer: C
Explanation:
Explanation
NEW QUESTION 25
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
- A. Implementation is only as good as the underlying process
- B. Define the number of hours needed to develop the associated requirements
- C. Have a clear understanding of the use cases
- D. Define the Business Pain Points
- E. Provide consistent service to customers
Answer: A,B,C,D
NEW QUESTION 26
What are features of Customer Service Management? (Choose four.)
- A. Demand Management
- B. Real-time SLAs
- C. Skills-based routing
- D. Service Prospecting
- E. Service Entitlements
- F. Timed Audits
- G. Service Contracts
Answer: A,B,C,E
NEW QUESTION 27
What one of the following is optional when creating a Catalog workflow?
- A. Managing workflow versions
- B. Approving the workflow
- C. Defining workflow activities
- D. Publishing the workflow
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workflow- administration/task/t_CrtWkflwNewSvcCtlgItm.html
NEW QUESTION 28
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 29
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
- A. Only applications that allow WebDAV connections can be integrated
- B. Imported external articles appear as attachments in ServiceNow
- C. SharePoint blocks this integration
- D. The imported article will have the same category it had in the source knowledge base
Answer: A,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/concept/knowledge-external-content-integration.html
NEW QUESTION 30
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. False
- B. True
Answer: B
NEW QUESTION 31
Which social media channels are NOT available out-of-box?
- A. None of the above
- B. LinkedIn
- C. Facebook
- D. Twitter
- E. All of the above
Answer: A
NEW QUESTION 32
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
- A. False
- B. True
Answer: B
Explanation:
Explanation
NEW QUESTION 33
What are the characteristics of Knowledge Categories?
- A. Shareable across KBs: No ; Multi-Level: Yes
- B. Shareable across KBs: No ; Multi-Level: No
- C. Shareable across KBs: Yes ; Multi-Level: No
- D. Shareable across KBs: Yes ; Multi-Level: Yes
Answer: A
NEW QUESTION 34
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
- A. Manage requests
- B. Manage cases
- C. Execute assigned tasks
- D. Manage assets
- E. Close work orders
Answer: B,C,E
Explanation:
Explanation
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
NEW QUESTION 35
HOTSPOT
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 36
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
- A. User Criteria
- B. Knowledge Product Entitlements
- C. Data Policy
- D. ACL
Answer: A,B
NEW QUESTION 37
What should be part of the pre-engagement collateral?
- A. Stock Keeping Unit (SKU) and pricing sheet
- B. Frequently Asked Questions (FAQ)
- C. Scoping Guide
- D. Customer Service roles template
Answer: C
NEW QUESTION 38
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Difficulty in Attempting ServiceNow Certified CIS CSM
Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.
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