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BCS Practitioner Certificate in Business Analysis Practice (BAP18) is an internationally recognized certification exam that evaluates a candidate’s knowledge and skills in the field of business analysis. BCS Practitioner Certificate in Business Analysis Practice 2018 Exam certification is designed for professionals who are looking to advance their career in business analysis and become proficient in the latest techniques and tools used in the industry.
NEW QUESTION # 18
Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:
1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working
2) Data is being migrated from the old computer system to the COTS software package
3) The IT department has documented the configuration of the COTS system
4) The legal department has confirmed that the new COTS system is compliant with company policies.
In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?
- A. People and technology
- B. Organisation and information.
- C. Process and people
- D. Organisation and process.
Answer: B
Explanation:
Explanation
The POPII Model consists of four areas: Organisation and Process, Process and People, People and Technology, and Organisation and Information. Based on the changes identified, it appears that the Organisation and Information area have NOT yet been addressed. This area deals with the organisation's data assets, such as policies, procedures, and information resources, and how this information is used and shared.
NEW QUESTION # 19
End users in one business area are unwilling to adopt a new finance management system (recently introduced by the innovation team), as they perceive that it is unnecessarily complicated and not useful. One of the end users in this business area has been very vocal and has been relying support from others since posting about it on the company's intranet homepage.
The introduction finance system was initially supported by senior managers, but now users in other business area are also beginning to question whether they adopt the tool and are raising the issue with their managers.
The sponsor fully supports the decision to go ahead with the now tool and has made il very cleat to senior managers that ho expects them to support this Initiative.
Which stakeholder management strategy SHOULD be taken with the senior managers?
- A. Keep onside.
- B. Watch
- C. Constant active management
- D. Keep informed
Answer: A
NEW QUESTION # 20
A business case features a management summary, from which the below extract is taken:
'The new approach will incur significant investment in terms of software licenses and annual maintenance fees, which will not be negotiable until year four of the proposal. We will research competing suppliers in the marketplace at end of year three, the supplier will, therefore, be likely to otter a reduced price for year five and beyond. However, we are convinced that the selected option is the right one. It will give us a competitive edge as a result of improved management information, in addition to the boost it will give to our image with our established customers." Which categories of costs and benefits are described in this extract*?
- A. Tangible costs, intangible benefits.
- B. Intangible benefits, intangible costs
- C. Tangible benefits, intangible costs
- D. Intangible costs, tangible benefits
Answer: A
NEW QUESTION # 21
The following statements have been made about the consensus Business Activity Model a) Describes how a business process should operate.
b) Describes what a business system should be able to do.
c) A conceptual model.
d) Usually produced before requirements are defined.
e) Includes all stakeholders' perspectives
Which of the statements are TRUE?
- A. a., d and e.
- B. b, c and d
- C. a, b and c.
- D. b, c and e.
Answer: B
Explanation:
Explanation
The consensus Business Activity Model (BAM) is a conceptual model that describes what a business system should be able to do, and it is usually produced before requirements are defined. It does not describe how a business process should operate, nor does it include all stakeholders' perspectives.
NEW QUESTION # 22
A business case is being created for a new, automated auditing system that will improve the IT department's ability to record and monitor all the computing devices used across the organisation.
The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible. This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much as it has cost.
Which of the following investment appraisal calculations has the sponsor asked for?
- A. Internal rate of return.
- B. Discounted cash flow.
- C. Net present value.
- D. Payback calculation.
Answer: D
NEW QUESTION # 23
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:
* The time to deliver orders for products
* Consumer satisfaction with products.
* Wastage in product production.
* The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
- A. Customer.
- B. Learning and growth
- C. Internal business process.
- D. Financial
Answer: B
Explanation:
Explanation
This area focuses on improving the organization's capabilities through investments in employee training and development, technology, and organizational development. It is important to ensure that the organization is making investments in these areas to ensure long-term growth and success.
NEW QUESTION # 24
The following planning activity has been identified in a consensus BAM for a company that makes clothes:
'P4 - Define marketing strategy'
Which of the following is an enabling activity linked to this planning activity?
- A. Monitor sales.
- B. Define sales targets
- C. Advertise clothes
- D. Sell clothes
Answer: C
NEW QUESTION # 25
A business analyst working for a manufacturing company has been asked to support a new initiative to review and redesign the company's Process, enabling it is increase its production and expand into overseas markets. He is working in a team of business analytics and has been asked to do the following:
a) Assist in the evaluation of the benefits defined in the benefits plan b) Lead requirements elicitation and clarification activities c) Deliver coaching, training and ongoing support for any changes to existing processes.
Once the business analyst has completed these activities, which parts of the Business Change lifecycle will he have supported-?
- A. Design and Realisation
- B. Realisation. Design and Implementation
- C. Implementation. Definition and Alignment
- D. Design. Alignment and Implementation
Answer: D
Explanation:
Explanation
The business analyst has supported the Design, Alignment and Implementation parts of the Business Change lifecycle. In the Design phase, they would be helping to define the benefits plan and the requirements for the change. In the Alignment phase, they would be leading the elicitation and clarification activities, as well as providing coaching and training to support the changes. Finally, in the Implementation phase, they would be providing ongoing support for the changes.
NEW QUESTION # 26
An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline's Critical Success Factors (CSFs) -customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.
In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.
Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?
- A. Deliver customer service.
- B. Agree performance objective.
- C. Monitor customer satisfaction.
- D. Define customer satisfaction.
Answer: C
Explanation:
Explanation
The activity that will establish whether the KPI and its associated performance objective is being achieved is
"Monitor customer satisfaction". This activity involves monitoring the customer satisfaction survey results in order to track the performance of the KPI and ensure that the performance objective is being met.
NEW QUESTION # 27
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?
- A. External requirement.
- B. Internal policy.
- C. External constraint.
- D. Internal processed
Answer: D
NEW QUESTION # 28
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?
- A. b. c and d.
- B. c. d and e
- C. a, b and e.
- D. a. c and e.
Answer: C
NEW QUESTION # 29
A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle' packages for organization that regularly need to send their staff overseas. The following activities have been identified so far:
a) Monitor flight bundle' sates
b) Sell "night bundles*
c) Determine demand amongst existing customers
d) Identify potential airline earners
e) Determine 'flight bundle' locations,
f) Define bundle pricing.
Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable.
With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?
- A. a. c and f
- B. b, d and e
- C. a, b. d and e.
- D. c and f
Answer: B
NEW QUESTION # 30
A business analyst has been assigned to help develop a plan for expanding a business that produces software for mobile phones and has interview he managing director to understand his perspective regarding the expansion. The managing director's worldview is as follows:
''The purpose of our business is to develop and sell software for mobile phones. The expansion will enable us to increase the amount of software we procedure, so we can keep pace with the growing demand of the market for software that is easy to use.'' Which of the following is a 'transformation' for this worldview?
- A. Ensure that software is easy to use
- B. Keep pace with the growing demands of the market.
- C. Increase the amount of software we produce.
- D. Develop and sell software for mobile phones.
Answer: C
Explanation:
Explanation
The Transformation element of CATWOE is the 'thing' that changes something, such as a process, activity, or system. In this case, the Transformation element is the action of increasing the amount of software that is produced in order to keep up with the growing demands of the market. This is the 'thing' that will be changed in order to achieve the Managing Director's worldview.
NEW QUESTION # 31
It services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed.
The head of IT service has not involve beyond the initial project start-up interviews and has not been invited to any of the project meetings.
position on the power/interest grid does the head of IT services currently occupy?
- A. Low power and influence but high interest.
- B. High power or influence and high interest
- C. High power or influence but low interest
- D. Some power and influence and some interest
Answer: D
NEW QUESTION # 32
Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team:
Dear Team,
Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.
I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.
Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of these Finally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan.
Thanks. Nastya."
Which elements of PESTLE are identified in this email?
- A. Political, Legal. Economic
- B. Socio-Cultural. Technological. Economic
- C. Environmental, Political. Socio-Cultural.
- D. Economic, Environmental, Legal
Answer: B
Explanation:
Explanation
The elements of PESTLE identified in this email are C. Socio-Cultural, Technological, and Economic. The email mentions the consideration of energy costs, social responsibility and sustainability, employment regulations, and staff development, which are all elements that fall into the PESTLE categories of Socio-Cultural, Technological, and Economic, respectively.
NEW QUESTION # 33
A company has decided to change one of its financial Key Performance indicators (KPIs). It has traditionally measured profit through its gross profit margin, however, it now wishes to measure It through it Return on Capital Employed (ROCE).
The following activities are on the consensus Business Activity Model (BAM) a) Take control action b) Monitor performance targets c) Define performance targets.
d) Define target customers
Which of these would the event 'amend KPI' affect?
- A. a. b and d.
- B. b, c and d.
- C. a only.
- D. c only.
Answer: B
Explanation:
Explanation
Activity b, Monitor performance targets, is affected because the company is changing their performance indicator and will need to monitor how it is performing. Activity c, Define performance targets, is affected because the company needs to set a new performance target for the KPI. Activity d, Define target customers, is also affected because the company will need to define what customers they are targeting with the amended KPI and whether or not it is having a positive impact on their business.
NEW QUESTION # 34
- A. Mind map
- B. Rich picture.
- C. Girby, to a client called MetalCor, a manufacture of component for washing machines and fridge freezers. The management team of MetalCor need some help in understanding the problems they are experiencing with their production line. Recently. Reproduction has dipped to a record low and more parts are being return as fully.
Production line staff blame each other and the more staff Girby speaker to, the more issue she identifies. She having difficulty keeping track of the arising themes and how they relate to each other.
Which of the following would enable Girby to model the arising themes and how they relate to each other? - D. Business activity model
- E. Business process model
Answer: B
NEW QUESTION # 35
A local council wishes to improve its housing allocation process. The following notes were made by the head of housing about the current process.
Housing application decision are made using a set of criteria based on a range of factors, including the length of time application has been on the waiting list and the number of dependents they have. The criteria by the council housing committee, who meet on a regular basis and seek to ensure that the criteria continue to enable effective housing allocation.
Occasionally, legislation ensuring protection for the most vulnerable people in our society can affect the criteria, as can changes issued by central government concerning practical issues, such as building regulations?
Which of the following types(s) of business rule has been described in this extract?
- A. External constrains and internal policies.
- B. Internal policies and internal procedures.
- C. External constraints and external procedures.
- D. Internal procedures.
Answer: D
NEW QUESTION # 36
AlpineTrails is a company that specialises In off en rig tailored waking holidays. The company was set up by John and Michael, who each own f50% of the business Alpine Trails books hotels, transport and equipment to create bespoke holidays tot AlpineTrails customers.
An agreement was recently reached with WalkNalion, a national walking organisation, tor AlpineTraile to provide a number or special holidays for Its members. These will be branded as WalkNation Holidays AlpineTrails will be responsible for organising the holidays, but WalkNalion will undertake the marketing and booking of these special holidays tor us members.
As well as customers, which stakeholder groups are- represented in this scenario?
- A. Manager, Employee. Supplier.
- B. Regulator. Owner, Partner.
- C. Partner, Manager. Employee
- D. Owner. Partner. Supplier
Answer: C
NEW QUESTION # 37
A business analyst working for a manufacturing company has been asked to support a new initiative to review and redesign the company's Process, enabling it is increase its production and expand into overseas markets. He is working in a team of business analytics and has been asked to do the following:
a) Assist in the evaluation of the benefits defined in the benefits plan b) Lead requirements elicitation and clarification activities c) Deliver coaching, training and ongoing support for any changes to existing processes.
Once the business analyst has completed these activities, which parts of the Business Change lifecycle will he have supported-?
- A. Design. Alignment and Implementation
- B. Design and Realisation
- C. Implementation. Definition and Alignment
- D. Realisation. Design and Implementation
Answer: D
NEW QUESTION # 38
Imran is the chief executive of FairCrops, a producer of ethically and sustainably sourced coffee and cocoa products. He is a true advocate of the FairCrops brand and has seen the positive impact of its approach in the South American regions in which It operates. He believed that there is a market for customers who want to ensure the products they consume have been purchased for a fair price and where the producer has not been unfairly treated.
FairCrops provide their products via an exclusive contract with Donald, the owner of Rest House; a small chain of coffee shops.
Ronaldo is a supplier to FairCrops. The prices he receives means he can provide for Ins family and enhance his crop yield through the advice and training provided by Alan, the FairCrops local representative and support officer From Imran's perspective, which of the following is a CORRECT partial CATWOE analysis of this situation?
- A. Customer = Donald, Actor = Alan. Owner = Imran
- B. Customer - Alan, Actor = Donald. Actor = Ronaldo
- C. Owner = Ronaldo. Actor = Donald. Customer = Imran
- D. Customer = Alan. Actor = Ronaldo. Owner = Imran.
Answer: C
NEW QUESTION # 39
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