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NEW QUESTION 63
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Travel Time per Work Order.
- B. Reduced Absences per Employee.
- C. Reduced Overtime per Work Order.
- D. Reduced Work Orders per Shift.
Answer: A,C
NEW QUESTION 64
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
- A. Change the time zone on the service territory member's user record to match the service territory's time zone.
- B. Add one hour to the start and end times on the service territory.
- C. Add one hour to the start and end times on the service territory member's operating hours.
- D. Subtract one hour from the start and end times on the service territory.
Answer: C
NEW QUESTION 65
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Add the Service Territory Location Related List on the Service Territory page layout.
- B. Create the Service Territory Location as a Service Territory lookup field.
- C. Add the Service Territory Location Related List on the Location page layout.
- D. Create the Service Territory Location as a Location lookup field.
Answer: A,D
NEW QUESTION 66
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?
- A. Create a multiple service appointment each with its own child work order line item
- B. Create work order line item, each with its own child service appointment
- C. Create a multiple service appointment, each with its own child task records
- D. Create a custom object records, each with its own child service appointment
Answer: B
NEW QUESTION 67
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Auto-generate work orders with a 14-day Generation timeframe.
- B. Associate a work type called site visit to a maintenance plan.
- C. Associate a required skill called site visit to a maintenance plan.
- D. Auto-generate work orders with a 14-day Generation horizon.
Answer: B,D
NEW QUESTION 68
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- B. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- C. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- D. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
Answer: C
NEW QUESTION 69
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Preferred Resource on the Asset.
- B. Add the Resource as a Required Resource on the Account.
- C. Add the Resource as a Preferred Resource on the Work Order.
- D. Add the Resource as a Required Resource on the Contact.
Answer: B
NEW QUESTION 70
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?
- A. Relate the Time Sheet to the Work Order Line Item.
- B. Relate the Time Sheet Entries to the Service Appointment.
- C. Relate the Time Sheet Entries to the Work Order Line Item.
- D. Relate the Time Sheet to the Service Appointment.
Answer: C
NEW QUESTION 71
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- B. Create the work skills using Setup. Manually assign the skills to Service Resources.
- C. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
Answer: B,D
NEW QUESTION 72
A US business-to-consumer (B2C) company is planning to expand to Latin Americ a. They project an initial Latin American customer base of about one million, and a growth rate of around 10% every year for the next 5 years. They anticipate privacy and data protection requirements similar to those in the European Union to come into effect during this time. Their initial analysis indicates that key personal data is stored in the following systems:
1. Legacy mainframe systems that have remained untouched for years and are due to be decommissioned.
2. Salesforce Commerce Cloud Service Cloud, Marketing Cloud, and Community Cloud.
3. The company's CIO tasked the integration architect with ensuring that they can completely delete their Latin American customer's personal data on demand.
Which three requirements should the integration architect consider?
Choose 3 answers
- A. Ability to provide a 360-degree view of the customer.
- B. Manual steps and procedures that may be necessary.
- C. Feasibility to restore deleted records when needed.
- D. Ability to delete personal data in every system.
- E. Impact of deleted records on system functionality.
Answer: C,D,E
NEW QUESTION 73
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Scheduling
- B. Knowledge Base
- C. Dispatching
- D. Adjust Scheduling Policy
- E. Customer Entitlements
Answer: B,C,D
NEW QUESTION 74
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?
- A. With Work Order Types.
- B. With Entitlement Templates
- C. With Workflows
- D. With Process Builder
Answer: D
NEW QUESTION 75
A company wants to standardize exception tracking, handling, and analytics. Given the following actions:
1. Build a company wide logging service hosted on a middleware platform
2. Create case object records for exceptions based thresholds
3. Change all their Apex Loggers to publish Application Exceptions as custom Platform Events.
Which two specifications should the integration architect include in the logging service architecture?
Choose 2 answers
- A. Receive Application Events through Change Data Capture (CDC).
- B. Subscribe to the Application Exceptions using the Salesforce Streaming API.
- C. Create Salesforce Cases conditionally using automatic Case creation rules.
- D. Create Salesforce Cases using the Salesforce REST, SOAP or Bulk API.
Answer: C,D
NEW QUESTION 76
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- B. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- C. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
- D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
Answer: C
NEW QUESTION 77
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
- A. Emergency
- B. Fill-in schedule
- C. Appointment booking
- D. Get candidates
Answer: A
NEW QUESTION 78
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. The scheduling policy is producing too many candidates that qualify for each service appointment
- B. Most service appointment have the same priority
- C. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
- D. The scheduling policy used field is blank
Answer: A,B
NEW QUESTION 79
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
- A. Create a user territory for the technicians' primary and secondary territories.
- B. Enable the sharing features in the Field Service settings in the Setup menu.
- C. Configure a sharing rule to share dispatched service appointments with the assigned resource.
- D. Create a process to change the owner of the service appointment to the assigned technician.
Answer: A
NEW QUESTION 80
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
- B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
- C. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
Answer: D
NEW QUESTION 81
A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?
- A. Generic Event
- B. Platform Event
- C. Change Data Capture Event
- D. Push Topic Event
Answer: D
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/pushtopic_events_intro.htm
NEW QUESTION 82
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
- B. Create permission sets and assign the field service lightning mobile permission set to service resources.
- C. Create permission sets and assign the field service lightning admin permission set to service resources.
- D. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
Answer: D
NEW QUESTION 83
A subscription-based media company's system landscape forces many subscribers to maintain multiple accounts and to login more than once. An Identity and Access Management (IAM) system, which supports SAML and OpenId, was recently implemented to improve their subscriber experience through self-registration and Single Sign-On (SSO).
The IAM system must integrate with Salesforce to give new self-service customers instant access to Salesforce Community Cloud.
Which two requirements should the Salesforce Community Cloud support for self-registration and SSO?
Choose 2 answers
- A. SAML SSO and just-in-time provisioning
- B. SAML SSO and Registration Handler
- C. OpenId Connect Authentication Provider and Registration Handler
- D. OpenId Connect Authentication Provider and just-in-time provisioning
Answer: A,C
NEW QUESTION 84
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Work types
- B. Entitlements
- C. Work order record types
- D. Entitlement templates
Answer: A
NEW QUESTION 85
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Create CSS in the Dispatcher's Console.
- B. Use Lookup Fields.
- C. Add Fields on the Page Layout.
- D. Configure Field Sets on the Service Appointment.
Answer: D
NEW QUESTION 86
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The benefit in Obtaining the FSL-201 Exam Certification
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
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