(Sep-2023) Latest 500-442 Dumps for Success in Actual Cisco Certified
Changing the Concept of 500-442 Exam Preparation 2023
NEW QUESTION # 11
What are the two main features of the Cisco VVB? (Choose two.)
- A. allows an agent to retrieve the required information through voice commands without interacting with a customer
- B. allows customers to retrieve the required information through voice commands without interacting with an agent
- C. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- E. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
Answer: B,C
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
NEW QUESTION # 12
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. Email
- B. Whisper coaching
- C. TeamMessage
- D. Desktop chat
Answer: D
NEW QUESTION # 13
What are the two main features of theCisco VVB? (Choose two.)
- A. allows an agent to retrieve the required information through voice commands without interacting with a customer
- B. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows customers to retrieve the required information through voice commands without interacting with an agent
- D. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
Answer: C,D
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION # 14
How does CUCM function in CCE?
- A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- D. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
Answer: A
NEW QUESTION # 15
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- B. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
Answer: A,D
NEW QUESTION # 16
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask the supervisor to add the gadget to the agents desktop.
- B. Ask an administrator to configure the team with a custom layout.
- C. Ask the agent to add the gadget to his desktop after launching Finesse.
- D. Only the same type and configuration of gadgets are supported for all users.
Answer: C
NEW QUESTION # 17
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. view Team gadget in Finesse
- B. CUC login
- C. CUCMAPI
- D. log in to CCE admin
- E. answer Calls from Skill groups and PQs
Answer: A,E
NEW QUESTION # 18
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. Skill-Based Routing
- B. IVR and Queuing
- C. TCP/IP
- D. Surveys
- E. Routing Protocols
Answer: A,B
NEW QUESTION # 19
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure the Administrators
- B. configure Route teams and Skill targets
- C. configure Skill groups and Skill targets
- D. configure Agent Route Groups
- E. configure Agent Desk Settings
Answer: C,D
NEW QUESTION # 20
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. Active Directory
- B. Configuration Manager
- C. Domain Manager
- D. CCE Admin page
Answer: D
NEW QUESTION # 21
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the Weight of the attribute
- B. Longest Available
- C. the number of calls the agent has taken
- D. the agent with the Most Attributes
Answer: D
NEW QUESTION # 22
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure the Administrators
- B. configure Route teams and Skill targets
- C. configure Skill groups and Skill targets
- D. configure Agent Route Groups
- E. configure Agent Desk Settings
Answer: C,D
NEW QUESTION # 23
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. customer expectations
- B. average queue time
- C. productivity
- D. call abandon rate
- E. customer satisfaction
- F. cost
Answer: A,D
NEW QUESTION # 24
Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to only one Team
- B. assign the Supervisor to a Skill Group and Precision Queue
- C. make sure the Supervisor has an Active Directory Account
- D. ensure that "Is Supervisor" is checked
- E. assign the Supervisor to a Precision Queue
Answer: A,D
NEW QUESTION # 25
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Predictive Mode
- B. Preview Mode
- C. Progression Mode
- D. Accept Mode
- E. Direct Predictive Mode
Answer: B,E
NEW QUESTION # 26
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP delivers a Route Request to the ICM Central Controller.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- D. ICM responds to the Route Request by running a Routing Script.
Answer: C
NEW QUESTION # 27
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. G729
- C. G711 mu-law or a-law
- D. the file format is mp3
- E. the max file size is 40 MB
Answer: D,E
NEW QUESTION # 28
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. ICM Router
- C. VXMLGW
- D. Media Server
Answer: D
NEW QUESTION # 29
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Edit
- B. Browse
- C. Quick Edit
- D. Monitor
Answer: C
NEW QUESTION # 30
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing Layouts
- B. Reason Codes
- C. Routing scripts
- D. Workflows
- E. Skill-groups
Answer: C,D
NEW QUESTION # 31
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Cisco 500-442 (Administering Cisco Contact Center Enterprise) certification exam is designed for IT professionals who want to validate their skills and knowledge in administering Cisco Contact Center Enterprise (CCE). 500-442 exam assesses the candidate's ability to manage and maintain a Cisco CCE solution, including configuring various components such as Cisco Unified Intelligence Center, Cisco Finesse, and Cisco SocialMiner.
Cisco 500-442 certification exam is ideal for IT professionals who work in a contact center environment and are responsible for managing and maintaining the Cisco CCE solution. 500-442 exam is also suitable for professionals who want to enhance their career prospects by demonstrating their expertise in Cisco CCE administration.
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