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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
HP Printing Portfolio- Print solutions and services
  • 1. Managed Print Services (MPS)
    • 2. Security and workflow solutions
      - HP LaserJet and InkJet product families
      • 1. Business printing use cases
        • 2. Key features and positioning
          Sales Strategy and Value Positioning- Competitive differentiation
          • 1. HP vs competitors positioning
            • 2. Total cost of ownership (TCO)
              - Solution-based selling
              • 1. Industry-specific solutions
                • 2. Customer needs analysis
                  Services, Support, and Lifecycle- Warranty and support services
                  • 1. Care Pack services
                    • 2. Device lifecycle management
                      - Security and manageability
                      • 1. Endpoint security features
                        • 2. Device management tools
                          HP Personal Systems (PS) Hardware- Commercial PCs and notebooks
                          • 1. Elite and Pro series positioning
                            • 2. Performance and security features
                              - Workstations and desktops
                              • 1. Configuration options
                                • 2. Use cases and segmentation

                                  HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  What is a differentiating feature on the HP ElitePad 1000 series'?

                                  • A. a titanium case with a new-style screen and keyboard
                                  • B. an 18 inch-screen and an enhanced graphics card
                                  • C. enterprise-class docking, accessories ecosystem for vertical industries, including security and retail jacket
                                  • D. an automatic lock and data disposal
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).

                                  Why does HP routinely test over 300 different paper types from around the planet?

                                  • A. To rebrand them HP
                                  • B. To check on the competition
                                  • C. To find out what the Recommended Monthly Print Volume (RMPV) will be
                                  • D. To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).

                                  Which serviceability benefit does the HP EliteBook 800 series offer?

                                  • A. a replacement device within two days
                                  • B. a two hour on-site visit
                                  • C. remote servicing support
                                  • D. tool-less serviceability
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Your customer is scanning large numbers of documents. They are finding that the built-in Optical Character Recognition (OCR) in their Flow MFP 575 is not able to keep up with the processing demands to create editable, searchable documents.
                                  Which solution should you recommend?

                                  • A. HP Capture and Route
                                  • B. HP Access Control
                                  • C. HP Digital Sending Software
                                  • D. HP Embedded Capture
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  What is the key advantage of the HP strategy that enables enhanced efficiency improvements and savings in workflow costs?

                                  • A. HP has MFP devices capable of scanning 10.000 pages per day.
                                  • B. HP has Flow capabilities across the printing and scanner families.
                                  • C. HP has scanners capable of scanning 10,000 pages per day.
                                  • D. HP has inkjet printers that offer half the cost and twice the speed of laser printers.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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