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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which customer is ideally suited to the HP Win-Back program? (Select two.)

A) HP loyal customers
B) Lost customers
C) HP EB customers
D) Home users
E) Switchers
F) Channel partners

2. According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?

A) 70%
B) 97%
C) 10%
D) 42%

3. How can you increase the sales of supplies?

A) By ending the printer life early
B) By joining the Planet Partner Program
C) By increasing usage via understanding your customer needs
D) By reducing the price of the management tool

4. Which term or phrase is synonymous with value for money?

A) Good margin
B) Low purchase price
C) Warranty
D) Excellent reliability and superior print quality

5. If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?

A) A standard fill black and color cartridge
B) Two standard black cartridges and one value color cartridge
C) A two-pack XL black cartridge
D) A higher fill value black and standard color cartridge

Solutions: