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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Increase productivity
B) Real-time asset monitoring
C) Reduce total cost of ownership
D) Increase asset functionality
E) Faster software provisioning

2. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Monitoring as needed for selected asset inventory and system management tools
B) Quick identification of distributed hardware and software inventory
C) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
D) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data

3. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) types of security protocols in use
C) IT staff certifications
D) quantity of people involved in the service management processes

4. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
D) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

5. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A scanning tool for identifying deployed IT infrastructure components
B) An incident handling capability.
C) A service catalog for publishing self-help services to end users.
D) A common user interface and GUI editor.
E) Compliance support through e-Signature and e-Audit.

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