Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Process Automation Capabilities | - Integration and Orchestration - Workflow Automation - Business Process Automation |
| Topic 2: Tivoli Solution Components | - IBM Tivoli Asset and Configuration Management Solutions - IBM Tivoli Service Request Manager - IBM Tivoli Process Automation Engine |
| Topic 3: Tivoli Service Delivery and Process Automation Overview | - Tivoli Service Management Concepts - Service Delivery and Automation Solutions - Business Value and Solution Benefits |
| Topic 4: IBM Tivoli Service Delivery Solutions | - Service Request Management - Incident and Problem Management - Change and Configuration Management |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?
- A. System performance console
- B. Advanced workload designer
- C. Application logs
- D. Client browser settings
A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?
- A. knowledge-based systems
- B. runbook automation
- C. a customer relationship management system
- D. financial management
Why is the corporate vision and strategy important for a high level requirements document?
- A. It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
- B. It provides an understanding of how current IT asset and service management processes support these requirements.
- C. It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
- D. It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
What has to be considered in the service design stage according to ITIL?
- A. the design of the service catalog
- B. the design of functions and applications
- C. the design of measurement systems, methods, and metrics
- D. the design of Service Level Agreements
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
- A. If using MS SQL, only one language support can be installed -- either English or non-English.
- B. Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
- C. Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
- D. There are no special limitations. All required language supports can be installed using the product installation media.
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