Exam Name: ITSM Foundation Certificate in Problem & Incident Management
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Updated: Aug 18, 2026
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ISEB BH0-009 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Corrective and Preventive Actions | - Developing solutions
|
| Topic 2: Knowledge Capture and Process Improvement | - Recording and sharing information
|
| Topic 3: Decision Making and Priority Management | - Decision analysis
|
| Topic 4: Fundamentals of Incident and Problem Management | - Relationship between Incident Management and Problem Management
|
| Topic 5: Problem Analysis and Root Cause Identification | - Problem definition and specification
|
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