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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Custom report with AdHoc Value variable
B) Standard report with Replacement Value variable
C) Custom report with Predefined List variable
D) Standard report with User Defined List variable

2. How can you access the Report Explorer?

A) Home > Analytics > Report management > Report explorer
B) Home > Analytics > Report Explorer
C) Home > Configuration > Report management > Report explorer
D) Home > Configuration > Report Explorer
E) Home > Configuration > Report management

3. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Slicing
B) Rollups
C) Auto Filter
D) Bucket Filter
E) Applied Filter

4. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A) Rules engine
B) Translations
C) Dictionary
D) Language information
E) Search Log

5. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 2 & 4
B) 2 & 3
C) 3 & 4
D) 1 & 4
E) 1 & 2

Solutions: