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Salesforce Certified Slack Consultant Sample Questions:

1. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
B) Direct message (DM) a workspace admin and request the archive/unarchive link.
C) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
D) Open the #plz admin channel and send a message requesting support to archive the existing channel.

2. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
C) The Slack Consultant will be the primary point of contact post-project completion.
D) The Slack Consultant provides subject matter expertise during the project implementation.

3. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and a social workspace
B) Three workspaces - a general global workspace, an external workspace and a social workspace
C) One global workspace for all collaboration
D) Two workspaces - a general global workspace and an external workspace

4. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Leave posting permissions open to encourage engagement.
B) Ask employees to respond to messages with emoji reactions.
C) Restrict posting permissions to include only the session moderators.
D) Encourage employees to delete answered questions to keep the channel organized.
E) Create a workflow where employees can engage by submitting questions.

5. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A) Invite Only
B) Open
C) Hidden
D) By Request

Solutions: