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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A) Create moderators for each topic.
B) Enable Escalate to Case.
C) Limit the number of questions posted per day.
D) Tell users to submit a case for unanswered questions.

2. Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

A) The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
B) The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
C) The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
D) The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.

3. Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?

A) Through guest user Sharing Sets
B) Through guest user organization-wide defaults (OWD)
C) Through guest userSharing Rules
D) Through guest user roles

4. Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers

A) Manage Experiences
B) Manage Setup
C) Access Experience Management
D) Access Sharing Sets

5. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Service Channel and Chatter
B) Chat Agent Guided Setup Flow and Service Console
C) Experience Builder and Chatter
D) Service Console andService Channel

Solutions: