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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Ethics and Corporate Responsibility- Corporate Responsibility
  • 1. Corporate social responsibility
  • 2. Stakeholder management
  • 3. Sustainability considerations
- Ethical Management
  • 1. Business ethics
  • 2. Ethical decision making
  • 3. Compliance programs
Topic 2: Operations and Quality Management- Operations Management
  • 1. Supply chain concepts
  • 2. Resource management
  • 3. Process improvement
  • 4. Value chain management
- Quality Management
  • 1. Continuous improvement
  • 2. Total Quality Management
  • 3. Quality control tools
  • 4. Customer satisfaction
Topic 3: Human Resource Management- Workforce Management
  • 1. Training and development
  • 2. Recruitment and selection
  • 3. Performance management
  • 4. Employee retention
- Motivation and Behavior
  • 1. Motivation theories
  • 2. Employee engagement
  • 3. Organizational behavior
  • 4. Workplace diversity
Topic 4: Organizational Structure and Design- Organizational Models
  • 1. Network organizations
  • 2. Functional structures
  • 3. Divisional structures
  • 4. Matrix organizations
- Organizational Fundamentals
  • 1. Span of control
  • 2. Centralization and decentralization
  • 3. Organizational hierarchy
  • 4. Departmentalization
Topic 5: Leadership and Management- Communication and Teamwork
  • 1. Collaboration techniques
  • 2. Conflict management
  • 3. Team development
  • 4. Organizational communication
- Leadership Concepts
  • 1. Leadership styles
  • 2. Decision-making processes
  • 3. Managerial roles
  • 4. Leadership theories
Topic 6: Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Organizational goals
  • 2. Strategic vision
  • 3. Mission statements
- Strategic Planning Process
  • 1. Strategy formulation
  • 2. SWOT analysis
  • 3. Strategy implementation
  • 4. Environmental analysis

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question 1

What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

A. Decision making is decentralized so a considerable amount of information is communicated informally.
B. Employees must answer to two or more bosses and prioritize demands across departments.
C. Formal position authority is generally the primary means of running the organization.
D. Employees focus primarily on collaborating across departments and with frequent meetings.


Question 2

What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer

A. Quality
B. Compensation
C. Autonomy
D. Networking


Question 3

An executive arrived in a country and was instructed to take the "lift" to the second floor. The executive did not understand the meaning of "lift." Which type of cross-cultural communication barrier is this? Choose 1 answer

A. Barrier caused by relativism
B. Barrier caused by semantics
C. Barrier caused by tone differences
D. Barrier caused by differences among perceptions


Question 4

What is the last step in strategic planning? Choose 1 answer

A. Goal setting
B. Strategic control
C. SWOT analysis
D. Strategy formulation


Question 5

A computer manufacturer purchases the company that supplies computer chips for the company. Which type of corporate strategy is the company using? Choose 1 answer

A. Vertical integration
B. Domain selection
C. Conglomerate diversification
D. Strategic alliance


Solutions:

Question 1
Answer: C
Question 2
Answer: C
Question 3
Answer: B
Question 4
Answer: B
Question 5
Answer: A

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