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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is an advantage of a group that is not very cohesive?
Choose 1 answer

A) When performance norms are low, productivity may be higher than in a cohesive group
B) There is less need for giving rewards as group rewards.
C) When performance norms are high, productivity will be higher than in a cohesive group.

2. Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.
Which type of teams should be organized?
Choose 1 answer

A) Self-managed teams
B) Cross-functional teams
C) Quality teams
D) Virtual teams

3. Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.

A) Self-managed teams
B) Quality teams
C) Virtual teams
D) Competitive teams

4. How can an organization transmit its culture to its employees?
Select one.

A) By requiring employees to memorize the mission statement
B) By studying employee complaints
C) By circulating stories
D) By balancing cultural backgrounds

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the human variables and confrontation
B) Altering the human variables and roughing
C) Altering the structural variables and confrontation
D) Altering the structural variables and smoothing

Solutions: