(2023) 500-444 Exam Dumps, Practice Test Questions BUNDLE PACK
CCEIT Certification 500-444 Sample Questions Reliable
Achieving certification in the Cisco Contact Center Enterprise Implementation and Troubleshooting exam is a valuable asset for IT professionals who work with Cisco's Contact Center Enterprise solution. It demonstrates to employers that the individual possesses the skills and knowledge necessary to effectively implement and troubleshoot this complex solution, and can contribute to the success of the organization.
NEW QUESTION # 15
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Secure communication using flow around mode
- B. Record calls by forking the media using build-in-bridge
- C. NAT for address hiding D Demarcation point between networks
- D. Silent Monitor inbound voice calls
- E. Normalize SIP messages using SIP profiles
Answer: A,B,D
NEW QUESTION # 16
How is a call assigned to a call type in the PCCE system?
- A. when the call is first post-routed from Cisco Unified Customer Voice Portal
- B. when a call-routing script hits the first Queue to Skill Group node
- C. when the call is routed to an agent
- D. when the call terminates, and data is written to the Cisco TCD table
Answer: A
Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 17
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. MoH
- B. Ringing
- C. an error message
- D. Audio
Answer: C
NEW QUESTION # 18
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)
- A. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
- B. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
- C. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
- D. There is no impact on call processing during a Cisco Unified ICM Logger failure.
- E. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
- F. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
Answer: A,B,C
Explanation:
A: When ICM Logger side A fails, ICM call router side B can't send historical information to ICM Logger side A and is limited to ICM Logger side
B: This is because ICM loggers act as a buffer between ICM call routers and the historical data store, and if one side fails, the other side can't send historical data to it. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) D: If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. This is because ICM call routers communicate with each other over a private LAN using heartbeats. If one ICM call router stops sending heartbeats, the other ICM call router knows that it has failed and takes over the processing of calls. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) F: During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. This is because when a Cisco Unified ICM call router fails, the surviving ICM call router takes over the processing of calls. This can cause calls in progress in Cisco Unified CVP to be disconnected, but new calls will be processed successfully. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/guide/icm85des/icm85des_chap_01.html [2] https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-contact-center-enterprise
NEW QUESTION # 19
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Self-signed
- B. 3rd party signed
- C. Security Authority (SA)
- D. Certificate Authority (CA)
Answer: D
Explanation:
The signed certificate that is less administration in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server's certificate. The CA signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate's owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.
NEW QUESTION # 20
Where are external voice DNs sourced from in a CCE Dial Plan?
- A. CVP
- B. CUBE
- C. CUCM
- D. VGW
Answer: C
NEW QUESTION # 21
Where are external voice DNs sourced from in a CCE Dial Plan?
- A. CVP
- B. CUBE
- C. CUCM
- D. VGW
Answer: C
Explanation:
External voice DNs are sourced from the Cisco Unified Communications Manager (CUCM) in a CCE Dial Plan. The CUCM is the primary source of all external voice DNs and is used to define the dial plan rules and to manage the routing of incoming and outgoing calls. The CUCM also stores the external voice DNs, which can then be used in the CCE Dial Plan to route incoming and outgoing calls. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/dial_plan_design/10_6_1/dpdf_b_dial-plan-design-106/dpdf_b_dial-plan-design-106_chapter_01.html
NEW QUESTION # 22
Which type of machine will run an automated deferred sync job?
- A. Secondary AW machine
- B. AW client machine
- C. Principal AW machine
- D. AW/HDS machine
Answer: B
NEW QUESTION # 23
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. OAuthv2
- B. Identity Service (IdS)
- C. SAML
- D. Active Directory Federation Services (ADFS)
Answer: D
NEW QUESTION # 24
Which keytool command lists certificates in the cacerts file?
- A. keytool -list -keystore cacerts
- B. keytool -list cacerts
- C. keytool -list -alias
- D. keytool -list -showinfo
Answer: A
Explanation:
The command keytool -list -keystore cacerts can be used to list certificates in the cacerts file. This command will display information about the certificates in the cacerts file, including the certificate's alias, owner, issuer, and validity period. This command can be used to verify the certificates that are used for authentication and secure communication. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html
NEW QUESTION # 25
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number mapped to a CallType
- B. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- C. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
- D. Dialed Number with scheduled script
Answer: B
Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)
NEW QUESTION # 26
Which service must be restarted after modifying the Java Keystore on the CVP servers?
- A. Cisco CVP VXML server
- B. Cisco CVP Call server
- C. Client license service
- D. Cisco CVP WebServicesManager
Answer: D
NEW QUESTION # 27
What are two types of upgrades available for CCE? (Choose two.)
- A. Standard
- B. Deviation
- C. Technology Refresh
- D. Common Ground
- E. User Interface
Answer: B,D
NEW QUESTION # 28
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. OCTI
- B. ccagent
- C. SIP
- D. Device Management Protocol (DMP)
Answer: C
NEW QUESTION # 29
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. sAMAccountName - Logon names maintained for backward compatibility
- B. uid - For Identifying the authenticated user in the claim sent to the applications
- C. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- D. E-Mail Address - For the Outgoing claim type
- E. Unspecified - For the Incoming name ID format
Answer: B,C
NEW QUESTION # 30
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?
- A. IdS to IdP and IdP to IdS
- B. IdP to IdS
- C. IdS to IdP and IdP to Active Directory (AD)
- D. IdS to IdP
Answer: D
Explanation:
A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems. Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/b_ise_admin_guide_24/b_ise_admin_guide_24_chapter_0100.html
NEW QUESTION # 31
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?
- A. OPENSSL
- B. PROCMON
- C. System CLI
- D. Keytool
Answer: D
Explanation:
Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE servers. This tool is used to create, import, and export certificates for use with Java applications. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html
NEW QUESTION # 32
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Certificate Authority (CA)
- B. 3rd party signed
- C. Self-signed
- D. Security Authority (SA)
Answer: C
NEW QUESTION # 33
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. VMware vSphere is optional
- B. VMware vSphere is required
- C. defined as Configuration Based
- D. defined as Rule Based
- E. VMware vCenter is required
Answer: B,C
NEW QUESTION # 34
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUBE
- B. CUCM
- C. Voice gateway (VGW)
- D. CUSP
Answer: C
Explanation:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
NEW QUESTION # 35
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. Active Directory Federation Services (ADFS)
- B. Identity Service (IdS)
- C. OAuthv2
- D. SAML
Answer: C
Explanation:
The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.
NEW QUESTION # 36
What is used to build VXML applications?
- A. Script Editor tool
- B. Configuration Manager
- C. PCCE Web Administration Manager (S.P.O.G)
- D. Call Studio development platform
Answer: D
Explanation:
Call Studio is the development platform used to build VXML applications. It is a graphical development environment that allows developers to quickly build and deploy voice applications using drag-and-drop components. Call Studio comes with a suite of tools and components that allow developers to create interactive voice applications that can respond to user input and make decisions based on the input. Reference: https://www.cisco.com/c/en/us/products/unified-communications/call-studio/index.html
NEW QUESTION # 37
What are the Active and Configured agent counts for the 2K deployment model?
- A. 2K/12K
- B. 2K / 8K
- C. 2K/10K
- D. 2K/4K
Answer: D
Explanation:
For the 2K deployment model, the Active and Configured agent counts are 2K/4K. This means that there are 2,000 Active agents and 4,000 Configured agents. The Active agents are those agents who are currently logged in and working on the system, while the Configured agents are those agents who have been set up on the system but are currently not logged in. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/unified_cca/10_5_1/ccuf_b_unified-cca-105-deployment/ccuf_b_unified-cca-105-deployment_chapter_01001.html
NEW QUESTION # 38
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Professionals who wish to take the Cisco 500-444 certification exam must have a solid understanding of Cisco Unified Contact Center Enterprise architecture, administration, and troubleshooting. They must have a deep understanding of the core components of the solution, such as Cisco Unified Communications Manager, Cisco Intelligent Contact Management, Cisco Unified Customer Voice Portal, and Cisco Finesse, among others. They must also be proficient in deploying and configuring these components to create a working Contact Center solution.
Prepare for the Actual CCEIT 500-444 Exam Practice Materials Collection: https://www.lead2passexam.com/Cisco/valid-500-444-exam-dumps.html
CCEIT Certified Official Practice Test 500-444: https://drive.google.com/open?id=1Z-F2hR21CzNnuPpmVDsg1suWTcpvAG1-