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Salesforce User-Experience-Designer Exam Syllabus Topics:
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Salesforce User Experience Designer certification exam covers a wide range of topics, including design principles, user research, prototyping, and usability testing. Candidates are expected to have a thorough understanding of the Salesforce platform, as well as experience working with design tools and techniques. Salesforce Certified User Experience Designer certification exam is intended for professionals who are already working with Salesforce and want to expand their skill set to include user experience design, or for those who are interested in pursuing a career in this field. Achieving this certification demonstrates to employers and clients that the individual has the necessary skills and knowledge to design effective user experiences on the Salesforce platform.
Salesforce User-Experience-Designer (Salesforce Certified User Experience Designer) Exam is a certification that validates the skills of professionals in designing customized user interfaces for Salesforce applications. User-Experience-Designer exam is ideal for those who want to demonstrate their expertise in designing user interfaces for Salesforce applications and improving overall user experience.
NEW QUESTION # 56
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?
- A. Design a custom Branding set in use interface, selecting a logo, colors, and font type.
- B. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
- C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources.
- D. Choose one of the built-in Salesforce themes that closest matches the design guidelines
Answer: A
NEW QUESTION # 57
Cloud kicks wants to hire a deal closer.
Which three activities would someone in this role do each day?
Choose 3 answers
- A. Customize and administer Salesforce.
- B. Review and work through their list of leads or opportunities.
- C. Create cases from issues.
- D. Log activities such as calls, emails, and notes.
- E. Update existing prospect and customer records.
Answer: A,C,E
NEW QUESTION # 58
A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?
- A. Writing technical requirements for how the portal should function
- B. Observing the medical staff while they use their existing portal
- C. Designing a mockup of how the new portal will look
- D. Estimating the cost to complete development of the portal
Answer: B
Explanation:
Explanation
The first activity in the process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as it helps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs.
Observing the medical staff while they use the portal will help to identify any existing problems and highlight areas where the portal can be improved. This can include issues with usability, functionality, and accessibility.
Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover any hidden requirements or user needs.
References:
[1] https://www.salesforce.com/blog/2019/02/human-centered-design.html [2] https://uxplanet.org/human-center
NEW QUESTION # 59
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next
- A. conduct a workshop with stakeholders to align on correct state and build consenses
- B. Tell the customer they need to improve operations before anywork can be done
- C. lock the findings and move forward with presenting possible solutions
- D. recommend field level validation to ensure users are entering the correct data
Answer: A
NEW QUESTION # 60
A sales representative wants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers
- A. Personalize the Navigation bar.
- B. Customize the Home page experience.
- C. Set up Quick Links in the Utility bar.
- D. Create shortcuts Favorites.
Answer: A,C
NEW QUESTION # 61
A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.
Which approach is being followed?
- A. User Interface Design
- B. Salesforce Declarative Design
- C. Digital Declarative Design
- D. Human-Centered Design
Answer: B
NEW QUESTION # 62
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
- A. Examine a product for potential inclusivity after it has been built
- B. Prioritize marketing opportunities when designing features of a product.
- C. Bring together a cross-function group with varied experiences.
- D. Consider design ramifications to prevent misuse and protect communities.
Answer: A,D
NEW QUESTION # 63
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.
Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
- A. Spacing
- B. Layout
- C. Grid
- D. Alignment
Answer: C
NEW QUESTION # 64
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?
- A. Wireframes
- B. User Journeys
- C. Storyboards
- D. User Personas
Answer: D
NEW QUESTION # 65
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?
- A. SIPOC Map
- B. Cross-Functional Flowchart
- C. High-Level Process Map
- D. Value Stream Map
Answer: B
NEW QUESTION # 66
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
- A. Uncovering customer needs over broadcasting product benefits
- B. Prioritizing Innovation over copying the competition
- C. Prioritize engagement number of impressions
- D. Releasing Salesforce updates in managed packages over unmanaged packages
- E. Reframing products in terms of user value over features and functions
Answer: B,C,E
NEW QUESTION # 67
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?
- A. Sketch plugin
- B. Lightning Design system Unmagaged Package
- C. Lightning Design system Zip
- D. SLDS Validator
Answer: A
NEW QUESTION # 68
How should a UX designer differentiate between a voice and a tone?
- A. Voice reflects the frequency and tone is one's pitch
- B. Voice reflects the expression and the tone is the way one designs
- C. Voice reflects the personality and tone is the way ones speaks
- D. Voice reflects the character and tone is one's strength
Answer: C
Explanation:
Explanation
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, such as the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1] https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html [2] https://www.salesforce.com/
NEW QUESTION # 69
A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.
Which two steps should the designer take?
Choose 2 answers
- A. Use design tokens.
- B. Use a Lightning flow.
- C. Find the appropriate component blueprint.
- D. Configure properties in App Builder.
Answer: A,C
NEW QUESTION # 70
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
- A. Card Sorting
- B. Prototype testing
- C. Task Analysis
- D. Expert Review
Answer: A
NEW QUESTION # 71
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
- A. Putting oneself in the situation of the end user
- B. Creating requirements based business leaders' priorities
- C. Observing user behavior
- D. Including Innovative ideas to showcase technology
Answer: B,C
NEW QUESTION # 72
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