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Salesforce Certified Administrator certification is a valuable credential for individuals who want to demonstrate their expertise in managing Salesforce databases. Salesforce Certified Administrator certification is recognized by employers worldwide and can help individuals advance their careers in Salesforce administration. Preparing for the exam requires a significant amount of time and effort, but the resources provided by Salesforce can help candidates succeed.
Passing the Salesforce-Certified-Administrator Exam is essential for anyone who wants to advance their career in Salesforce administration. Salesforce Certified Administrator certification demonstrates to employers that the individual has the knowledge and skills necessary to manage and customize Salesforce applications. Additionally, Salesforce certification holders often receive higher salaries and have more job opportunities than non-certified professionals. Overall, the Salesforce-Certified-Administrator Exam is an excellent way for individuals to prove their expertise and establish themselves as Salesforce experts.
Salesforce Certified Administrator Exam consists of 60 multiple-choice questions, and you have 105 minutes to complete it. Salesforce-Certified-Administrator exam is available in multiple languages and can be taken online or in-person at a testing center. To pass the exam, you need to score at least 65%, which means you need to answer at least 39 questions correctly. You can retake the exam if you don't pass it on your first attempt, but you need to wait for 15 days before taking it again.
NEW QUESTION # 27
Which tool should an administrator use to review recent configuration changes made in their org?
- A. Debug logs
- B. Critical Updates
- C. Setup Audit Trail
- D. Field History Tracking
Answer: C
Explanation:
Explanation
Setup audit trail is a tool thatallows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made whatchanges and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users. Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup.
References:https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 28
AW Computing would like to improve its Case Lightning record page by including:
* A filtered component to display a message in bold font when a case is saved as acriticalrecord type.
* A quick way to update the account status from the case layout.
Which two components should an administrator use to satisfy these requests?
Choose 2 Answers
- A. Record details
- B. Related List
- C. Related Record
- D. Rich text
Answer: B,D
NEW QUESTION # 29
Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.
What feature should the administrator use to meet this requirement?
- A. Stages
- B. Queues
- C. Splits
- D. List Views
Answer: C
Explanation:
Explanation
Splits is a feature that should be used to meet this requirement. Splits allows users to assign credit to opportunity team members based on the level of effort contributed by each person toward each deal. Users can createdifferent types of splits, such as revenue or overlay splits, and specify the percentage or amount of credit for each team member.
References:https://help.salesforce.com/s/articleView?id=sf.forecasts3_splits_overview.htm&type=5
NEW QUESTION # 30
What should an administrator use as an identifier when importing and updating records from a separate system?
- A. External ID
- B. Record ID
- C. Auto-Number field
- D. Rich Text field
Answer: A
NEW QUESTION # 31
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
- A. The Assignment Rule checkbox is selected by default.
- B. Another assignment rule is giving ownership to the administrator
- C. The Owner field is missing on the webform and email template.
- D. An escalation rule is changing the case owner on case creation
Answer: A
Explanation:
Explanation
The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are definedfor cases. The Assignment Rule checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by selecting or deselecting Use active assignment rules by default.
References:https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 32
An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?
- A. Disable TLS requirements for sessions.
- B. Enable multi factor authentication
- C. Customize organization wide default
- D. Enable caching and autocomplete on login page
Answer: B
NEW QUESTION # 33
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?
- A. Add Activity History to document tasks.
- B. Create a Chatter Private Group.
- C. Use Quick Actions to log communication.
- D. Configure a Chatter Public Group.
Answer: B
Explanation:
Explanation
A Chatter private group is a type of Chatter group that allows members to share feedback and ideas with each other in a secure and exclusive space; only members can see and post in a private group. It can be used by Ursa Major Solar to create a space for product owners to collaborate with just the product team by creating a Chatter private group and adding product owners as members. Using quick actions to log communication, configuring a Chatter public group, or adding activity history to document tasks are not solutions for creating a space for product owners to collaborate with just the product team; they either do not provide privacy or do not support collaboration. References:
https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5
NEW QUESTION # 34
How should an administrator support this request?
- A. Add Formula Fields to track Stages on each Opportunity.
- B. Run the Opportunity Stage Duration report.
- C. Use process builder to capture the daily average on each opportunity.
- D. Refresh weekly reporting snapshots for Closed Opportunities.
Answer: B
NEW QUESTION # 35
The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.
How were these records added without error?
- A. The Add to All Record Types checkbox was selected.
- B. Field-level security was set to Visible for all profiles.
- C. A global picklist value set was used to populate the picklist.
- D. The Restricted picklist checkbox was unchecked.
Answer: D
Explanation:
Explanation
A restricted picklist is a type of picklist that enforces the integrity of the picklist values by allowing only values defined in the picklist during data entry or import operations. If the restricted picklist checkbox is checked for a picklist field, then any records with values not defined in the picklist will cause errors during import operations. However, if the restricted picklist checkbox is unchecked for a picklist field, then any records with values not defined in the picklist will be imported without errors. References:
https://help.salesforce.com/s/articleView?id=sf.picklist_limitations.htm&type=5
NEW QUESTION # 36
An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure?
Choose 2 Answers
- A. Currency Local
- B. Default Language
- C. Password Policy
- D. Login Hours
Answer: A,B
Explanation:
Explanation
Default language and currency locale are two options that an administrator should configure in the company settings to support a global team of Salesforce users. Default language determines the language that is used for labels, buttons, tabs, help text, and messages in Salesforce for all users unless they override it in their personal settings. Currency locale determines the format of currency fields and numbers in Salesforce for all users unless they override it in their personal settings or enable multiple currencies. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5
NEW QUESTION # 37
Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Define a record type and assign it to the interns.
- B. Set up Web-to-Lead form the interns use.
- C. Create a separate Lead Lightning App.
- D. Update the active Leas Assignment Rules.
Answer: A
Explanation:
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record type and assign it to the interns. This will allow them to select a different record type when creating leads, and distinguish them from other leads based on record type. Setting up Web-to-Lead form will not work if the interns are entering leads manually in Salesforce. Creating a separate Lead Lightning App or updating the active Lead Assignment Rules will not affect lead identification. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 38
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, andManagers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers
- A. Share the Helpdesk folder with Support Agents with View access.
- B. Share the Support Reports folder with Support Managers with Edit Access.
- C. Share the R&D folder with Support Managers with Edit Access.
- D. hare the Support Reports folder with Support Agents with ViewAccess.
Answer: A,B
Explanation:
Explanation
To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports.
References:https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5
NEW QUESTION # 39
Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers
- A. Add the flow in the utility bar of the console
- B. use a flow element and add the screen flow to the record page.
- C. Create a tab and add the screen flow to the page.
- D. install an app from the AppExchange
Answer: B,C
Explanation:
Explanation
To display the screen flow, the administrator should create a tab and add the screen flow to the page. The administrator can also use a flow element and add the screen flow to the record page.
The other options are not relevant to this scenario. Adding the flow in the utility bar of the console will not display the screen flow. Installing an app from the AppExchange is not necessary to display the screen flow.
Here are the steps on how to create a tab and add the screen flow to the page:
Go to Setup > Tabs.
Click New.
Enter a name and label for the tab.
Select the Screen Flow tab type.
Select the screen flow that you want to display.
Click Save.
Here are the steps on how to use a flow element and add the screen flow to the record page:
Go to Setup > Customize > Lightning App Builder.
Select the record page that you want to add the screen flow to.
Click Edit.
Drag the Flow element from the Palette to the canvas.
Select the screen flow that you want to display.
Click Save.
NEW QUESTION # 40
The administrator for AW Computing is working with a user who is having trouble logging in tosalesforce.
What should the administrator do to identify why the user is unable to login?
- A. Review the Login history
- B. Review the Password policies.
- C. Review the Security token.
- D. Review the password history.
Answer: A
Explanation:
Explanation
The login history is a tool thatallows administrators and users to view information about recent login attempts, such as date, time, status, source IP address, browser type, platform, application, and login type.
Administrators can use this tool to identify why a user is unable to loginto Salesforce by checking for any failed login attempts and their corresponding error messages or reasons.
References:https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 41
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?
- A. Donut
- B. Gauge
- C. Stacked Bar
- D. Table
Answer: B
Explanation:
Explanation
A gauge component shows a single value along with its percentage of a total value within predefined ranges using colors (red-yellow-green). It is useful for showing key performance indicators (KPIs) such as total sales amount and progress towards sales goal. References:
https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_component_type.htm&type=5
NEW QUESTION # 42
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answers
- A. Case
- B. Campaign
- C. Account
- D. Contact
Answer: C,D
Explanation:
Explanation
Account and contact are two records that can be created when using the lead conversion process. The lead conversion process converts a lead into an account, a contact, and optionally, an opportunity.
References:https://help.salesforce.com/s/articleView?id=sf.convert_lead.htm&type=5
NEW QUESTION # 43
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
- A. Use a process to update the account when it is edited
- B. Configure a scheduled flow in flow Builder.
- C. Set up a scheduled process in Process Builder.
- D. Create a workflow rule with an outbound message.
Answer: D
NEW QUESTION # 44
administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
- A. The email used for the username is not a corporate email address.
- B. The username is already in use another organization.
- C. The username is restricted to a domain specific to my domain.
- D. The email address used for the username has a contact record.
Answer: B
Explanation:
Explanation
One of the possible causes for being unable to add a new user in Salesforce is that the username is already in use by another organization. Usernames must be globally unique across all Salesforce orgs, so if another user has claimed that username before, it cannot be used again. To fix this issue, choose a different username that is not taken by anyone else. The username is not restricted to a domain specific to my domain unless specified by an administrator. The email address used for the username does not have to match a contact record. The email used for the username can be any valid email address. References:
https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_add.htm&type=5
NEW QUESTION # 45
User at Cloud Kicks want to see information more useful for their role on theCase page.
How should an administrator make the pages more dynamic and easier to use?
- A. Include more tab components with filters.
- B. Delete the extra component from the page.
- C. Add Component visibility filters to the Components.
- D. Remove fields from the record details component.
Answer: C
Explanation:
Explanation
Component visibility filters are a way to make the record pages more dynamic and easier to use by showing or hiding components based on certain criteria. For example, users can see different components based on their profile, role, record type, or field values.
References:https://help.salesforce.com/s/articleView?id=sf.app_builder_component_visibility.htm&type=5
NEW QUESTION # 46
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