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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office System Architecture & Hardware | 20% | - SD Card Management and File Structure - Licensing and Edition Types - Expansion Modules and Cards - IP500v2 and IP500 Control Units |
| Topic 2: System Configuration & IP Office Manager | 25% | - Trunk Configuration (Analog, ISDN, SIP) - Installation and Initial Setup - User, Group and Extension Configuration - Short Codes and ARS Dial Plans |
| Topic 3: Voice Messaging & Applications | 20% | - System Status & Monitoring Tools - ContactStore Call Recording - Embedded Voicemail Configuration - VoiceMail Pro Installation & Setup |
| Topic 4: Networking & SCN | 15% | - Small Community Networking (SCN) - IP Trunks and Media Path - DHCP, DNS and QoS Configuration |
| Topic 5: Maintenance, Upgrades & Troubleshooting | 20% | - Common Fault Diagnosis & Resolution - Backup and Restore Procedures - Log Analysis and Diagnostics - Software & Firmware Upgrades |
Avaya IP Office Configuration and Maintenance Sample Questions:
Which two email clients are supported for IP Office IMAP services? (Choose two.)
- A. Lotus Notes
- B. Microsoft Office Communicator
- C. MS Outlook
- D. Lotus Messages
Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
- A. Avaya telephones
- B. IP Office Manager
- C. VoiceMail Pro Client
- D. One-X@ Portal
- E. One-X@ Portal for IP Office
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. Not a supported feature
- B. One backup per system
- C. There is no limit.
- D. Limited to the number of Systems in an SCN
When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)
- A. if hardware is compatible with the new version of IP Office
- B. if telephones need to be upgraded thereby increasing downtime
- C. if older IP Office applications are to be supported
- D. if all licenses will need to be renewed
- E. if telephones and system features have changed between loads
Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
- A. Advanced System license
- B. User profile set to Teleworker
- C. Available VCM resource
- D. User and SIP extension in IP Office
- E. Set user profiles to Virtual
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